People Participation Co-ordinator

7 days ago


Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
The Participation Coordinator will provide lived experience and participation expertise within Forensic and Secure Services. The role will focus on working alongside the teams to deliver the service strategy and contribute to the quality improvement of existing services for staff, service user, their families and carers, through the facilitation and co-ordination of meaningful participation activities. Working trust wide across the organisation, working closely with the senior the People Participation Lead, the Participation Coordinator would work directly with Staff, Service users and their families.

**Main duties of the job**:
This will be a 12 month fixed term post working within Secure and Forensic Services.

**Key Responsibilities**:
Planning, organising, coordinating and supporting meetings, groups, workshops and innovative events that service users and their carers can participate in. Encouraging partnership working opportunities in wider service improvement and design, maintaining a database of those who get involved.

Monitoring service quality by actively gathering service user and carer experience. Providing feedback to service leads and reports to People Participation Lead, managers, clinicians and commissioners and via local Governance meetings

Enabling experts by experience and their loved ones to contribute the value of their lived experience in a meaningful way for service development and quality improvements.

Effective co-production in service development; involving experts by experience in the planning, design, delivery and evaluation of service models.

Establish service user voice opportunities. Exploring and supporting ways that service users and their carers can be involved in training, service development and quality improvement.

**Working for our organisation**:
This is an exciting time to join NSFT as we commit to developing our Trust. We believe that staff, who feel valued by their employers and are truly engaged, and able to provide better outcomes for our service users.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Benefits included with this role are:

- We can offer you the full range of NHS benefits and in addition:

- Flexible working hours
- FREE physio service
- FREE Yoga and Pilates
- Cycle scheme tax-free bikes and accessories
- Support with revalidation
- Post graduate training opportunities
- We will pay for your initial DBS check (excluding the annual update service charge of £13)

**Detailed job description and main responsibilities**:
**Please see the attached full job description for further details on this role's requirements. **

**Person specification**:
**Knowledge**:
**Essential criteria**:

- Knowledge of person-centred care, participation, co-production and the principles of mental health recovery.
- Knowledge of mental health conditions and treatment

**Experience**:
**Essential criteria**:

- Personal lived experience of accessing mental health services OR experience of supporting someone within this situation.
- Working as part of a team.

**Desirable criteria**:

- Experience of working within health or social care organisations providing mental health services.

**Qualifications**:
**Essential criteria**:
**Desirable criteria**:

- Basic teaching qualification or equivalent

**Skills**:
**Essential criteria**:

- Computer keyboard and enhanced IT skills including the use of laptop, online platforms, power point, excel etc.
- Excellent communication skills

**Other**:
**Essential criteria**:

- Willingness to share own lived experience with others in a way which is appropriate t


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