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Residents' Liaison Officer

4 months ago

Burgess Hill, United Kingdom Augustinian Care Full time

_**Do you deserve a rewarding career, working with the friendly and supportive team, with great staff benefits and all set in beautiful surroundings?**_

Then St George's Park is the place for you.

Our purpose built retirement village is based in St George’s Park, Ditchling Road, within 3 miles of both Haywards Heath and Burgess Hill, set within 250 acres of beautiful gardens and farmlands, in an area of outstanding natural beauty with views overlooking the South Downs.

You will be part of a dedicated team that offers the residents of our retirement village a top notch service, in line with our company ethos. If you are an experienced Team Leader, caring by nature and enjoy looking after others, then Augustinian Care is for you.

**Role Overview**

The primary responsibility for the Residents’ Liaison Officer is to serve as the initial point of contact for all residents and visitors, providing them with the necessary support and assistance while delivering a high-quality concierge service akin to that of a top-tier hotel. This entails projecting the quality image of St. George's Park and upholding its standards of excellence. Additionally, the role involves acting as a liaison between the management team and village residents, representing St. George's Park interests at meetings and subcommittees as necessary. This ensures effective communication and collaboration between all parties involved, fostering a harmonious and cohesive community environment within the village.

**Resident Interaction**
- Build strong working relationships with residents, getting to know them individually, from their settling in to moving out.
- Listen to the residents to understand their needs and react accordingly.
- Liaise with emergency services and families as required, within the framework of GDPR.

**Complaint Resolution**
- Listen to and record all complaints from residents, actioning as necessary and liaising with the required contacts, both internally and externally.
- Identify any issues and coordinate corrective actions.
- Build and maintain trust and loyalty by resolving concerns effectively, or by escalating to the Facilities Director.

**Community Reputation**
- Build and maintain a high level of resident satisfaction within all areas of the retirement village.
- Build and maintain strong positive community relationships.
- Promote a safe and secure living environment for retired individuals.

**Administration, Record Keeping and Communication**
- Maintain all records whether on a daily, weekly, monthly or annual basis, as required.
- Attend meetings as required and produce accurate and timely minutes.
- Produce correspondence and reports as required by the Finance Director.
- Liaise with other departments and provide them with accurate information as required.
- Update and maintain all resident information packs.
- Liaise with the residents on a regular basis to maintain records of facilities/utilities for each apartment.
- Undertake duties for specific systems, e.g. EPOS, Uniware statements, door entry systems, CCTV and the collation and up-dating of residents’ personal details for Centra.

**Job Types**: Full-time, Permanent

Pay: From £29,800.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Cycle to work scheme
- Discounted or free food
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Shuttle service provided
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- a good standard or fluent English (required)

Licence/Certification:

- COVID 19 vaccinations or exemption (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 29/04/2024
Reference ID: Res Liaison Officer - Park