Switchboard Receptionist

**Job Title**:Switchboard Receptionist

**Trust Location**:Camden & Islington NHS Foundation Trust

**Shifts Pattern**:Flexible working days - Working 5 out of 7 days (37.5 hrs per week)

**Hours: Nights - **22:00/ 23:00 - 08:00 or 18:00 - 23:00 on a rota basis

**Payrate**:£16.22 per hour plus enhanced pay for weekends and bank holidays

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Camden & Islington NHS Foundation Trust is the place for you.

**About the Trust**

Camden and Islington NHS Foundation Trust (C&I) provides high quality, safe and innovative care to our patients in the community, in their homes or in hospital.

We provide services for adults of working age, adults with learning difficulties, and older people in the London area. We currently deliver most of our care to residents in the London Boroughs of Camden and Islington. However, we also provide substance misuse services in Westminster, and a substance misuse and psychological therapies service to people living in Kingston.

**What you’ll be responsible for**:

- Answering inbound calls in a responsible and courteous manner, monitoring progress and rerouting appropriately if extension is engaged or not responding offering assistance or advice in accordance with Departmental call answering standards
- Answering internal incoming calls from health care professionals and ensure that these are re-routed appropriately, and any information required is provided.
- Undertaking outbound calling for Trust staff when required following the request and recording process.
- Have the maturity to deal with stressful, emotional situations and remain calm, empathetic, and confident to the caller.
- Report any technical faults, equipment failure, breakdowns, or operating difficulties
- Undertake routine clerical work such as printing on-call rotas, making amendments to rotas, recording any changes in emergency details etc.

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

**You’ll have the following skills/experience**:

- Experience in a similar role
- Excellent IT skills
- Excellent communication skills (verbal and written)
- Excellent organisation skills
- Microsoft package knowledge - Outlook, Word, Excel, and PowerPoint

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

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**Job Types**: Full-time, Temporary contract

**Salary**: £16.22 per hour

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Night shift

Work Location: In person

Reference ID: 64479