Wood Green Cdc Primary Care Customer Relations

7 months ago

London, United Kingdom Whittington Health NHS Trust Full time

To provide a responsive and highly effective relationship management service for GPs and GP practices. This will include liaising with clinical teams to ensure prompt and professional resolution of enquiries and complaints received from GPs and/or practices and contributing to the delivery of GP-focussed programmes.

To be an ambassador for the Wood Green Community Diagnostic Centre (WG CDC) externally and an advocate for GPs internally and work collaboratively with clinical teams and GP localities to identify ways in which clinical teams and services could work together to enhance GP satisfaction with their services.

To support clinical teams to deliver business and income plans by contributing to the design and/or delivery of campaigns which effectively market specific Trust services to GPs and practices.

To undertake market research and collect market intelligence. To draft reports which distil and disseminate useful management information for internal use.
- To provide a responsive and highly effective customer relationship management service for GPs and GP practices. This will include liaising with clinical teams to ensure prompt and professional resolution of enquiries and complaints received from GPs and/or practices and contributing to the delivery of a proactive, GP-focused CRM programme.
- To provide a responsive and highly effective customer relationship management service for GPs and GP practices. This will include liaising with clinical teams to ensure prompt and professional resolution of enquiries and complaints received from GPs and/or practices and contributing to the delivery of a proactive, GP-focused CRM programme.
- To support clinical teams to deliver business and income plans by contributing to the design and/or delivery of campaigns which effectively market specific Trust services to GPs and practices.
- To undertake market research and collect market intelligence. To draft reports which distil and disseminate useful management information for internal use to raise awareness of GP’s needs and requirements
- To support the CDC Clinical pathways as they pertain to GPs and the local community.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
- To support the CDC Operational Service Manager and NCL Partnerships to develop and deliver engagement programmes which support and facilitate effective clinical engagement between Trust clinicians, GPs and primary care clinicians.
- To support the CDC Operational Service Manager and NCL Partnerships to develop and deliver engagement programmes which support and facilitate effective clinical engagement between Trust clinicians, GPs and primary care clinicians.
- Support the CDC Operational Service Manager and NCL Partnerships in providing and continually developing a professional and effective primary care customer relations service for GPs, practices and CCGs.
- Act as a professional and responsive key point of contact for GP and practice queries and complaints. Ensure proactive and effective management of responses in line with KPIs, including supervision of staff supporting this work and rapid escalation of any queries not resolved within agreed timescales.
- To identify and prepare content for the Trusts’ GP update newsletter and issues this as required

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