Contact Handlers

3 months ago

Hampshire, United Kingdom Hampshire & Isle of Wight Constabulary Full time

We're recruiting for:

- **Contact Management Centre Officers** - based at Southampton or Portsmouth
- **Police Controllers** - located at Netley

Policing is a career like no other. Our police officers, police staff and volunteers show courage, teamwork and compassion on a daily basis to make a real difference to people’s lives in the communities they serve.

Working in our contact management teams, you will be on the frontline, helping people in need of some of their most difficult days. You’ll be doing this at a time when the force is dealing with new and emerging types of crime, such as cybercrime, as well as helping victims of high-harm offences like rape and domestic abuse.

To be the best we can be, we need to attract the best people. It’s a tough but rewarding job, and we’ll work hard to ensure we give you the genuine support you need to succeed.

**Do you have the skills we are looking for?**

We look for all kinds of skills, because we know it takes all kinds of people to protect the public. Problem solving, compassion, resilience, respect, courage and teamwork. These are the qualities we are looking for, and if you think you might have the skills to serve why not sign up for our job alerts.

**More about the roles**

Working in either our Police Control Room at Netley or our Contact Management Centre in Southampton. You’ll be handling a range of non-emergency calls via 101 and taking emergency 999 calls. You’ll need to be able to handle every call professionally, ask the right questions, listen for vital details and log information quickly and accurately.

In our Police Control Room, you’ll be responsible for the deployment of police resources to live incidents. In our Contact Management Centre, it will be your job to record detailed crime reports, file intelligence and manage other general enquiries.

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00-£34,000.00 per year

**Benefits**:

- Childcare
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Store discount

Ability to commute/relocate:

- Netley: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you willing to work shifts including; day/night?

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (required)
- Night shift (required)
- Overnight shift (required)

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