Technical Account Manager

2 months ago

Maidstone, United Kingdom Marmion Full time

**Technical Account Manager**
- **Lenham - Kent (Hybrid - Office/Remote)**:

- **£30,000 - £35,000 + uncapped commission**:

- **Excellent working culture**:

- **Full training and development**

**OUR CLIENT**:
Is an industry leader within the Memory and Storage Solutions sector, sharply focussed on delivering excellent customer service, world-class products, and timely delivery to their clients. Their company ethos is centred around employee satisfaction, andas such they are known for retaining their talent, by nurturing their people to ensure their ongoing professional development.

As a result of their growth plans for the immediate future, we have been tasked with searching for a Technical Account Manager to join their sales team.

**THE ROLE**:
**ROLES & RESPONSIBILITIES**:

- Primary purpose of role - acquire, maximise, and retain targets for a set of agreed accounts.
- Work closely with CSO or Account Director and agree on support plans for each customer, including measurable outputs, relationship building and management.
- Account management of portfolio of accounts and key strategic accounts.
- Organise face-to-face meetings with clients and work with marketing team to create collateral needed.
- Identify, quantify, and qualify new opportunities, ensuring all information is captured on the CRM system.
- Database and pipeline management.
- Proactive follow-ups for all opportunities and open quotes.
- Gain an intermediate to advanced product knowledge to allow meaningful conversations with clients, lean on knowledge of market trends, stock levels and commercials to make recommendations to customers and work closely with procurement.
- Support colleagues with technical queries, resolve technical issues for customers where possible, with the understanding of point of escalation if needed.
- Form strong working relationships with vendors and proactively improve vendor engagement and strategies.
- Work with marketing team on new product launches, marketing plans, with sales and vendor objectives at the forefront.
- Sales and activity reporting.

**SKILLS & EXPERIENCE**:

- Previous experience as a Sales Account Manager with demonstrable evidence of exceeding targets, specifically within the Technology industry focussing on solutions sales. (essential)
- Previous experience having technical conversations with stakeholders and decision makers on solution-based projects.
- Ability to pick up new technical knowledge quickly, with a genuine interest in the industry.
- Ability to manage own workload, and diary management to drive efficiency.
- Excellent attention to detail and organisational skills, with the understanding of the importance of maintaining detailed notes.
- Strive to overachieve both with targets and customer satisfaction.
- Adhere to all company policies and act as a brand ambassador.

This is a great opportunity to join a growing organisation with a huge emphasis on employee satisfaction. If you would like to discuss the opportunity further, please contact Alice McGlaughlin on the number listed on our website. Alternatively, please applytoday and we will contact you directly.

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