Technical Support Advisor
6 months ago
**We’re looking for a technical support champion to join our Contact Centre team**
***A bit about the role**:
Joining our hardworking and passionate Contact Centre team, this role will primarily focus on providing technical support to our B2B customers as well as assisting with B2C customers.
Our Contact Centre is a multi-skilled team, therefore whilst your specialism will be technical support for our B2B customers, you will have the brilliant opportunity to be cross trained in technical support B2C, inbound Sales and Customer Services all within the department, meaning you can give overflow support in those areas, when required. You’ll also be trained to work in our showroom, providing cover when needed to support customers with their tech queries and hardware needs.
The Contact Centre has lots of internal stakeholders to ensure a first-class service. You will be working closely with our Repairs and Warehouse teams as well as having lots of interaction with our business sales team. Our Contact Centre is a department where you get the chance to be at the heart of what we deliver for our customers, so you will feel like you are making a real difference.
You will have the opportunity to expand your knowledge and get hands-on experience with our product ranges during your initial training period. There will also be opportunities to attend training with our partners such as Microsoft, Intel and Nvidia.
**What we need from you**:
Your top-notch communication skills (both verbal and written) will ensure you can relay information or instructions effectively (not using too much “tech talk”) both to our customers and your colleagues. You'll thrive on handling a mix of queries throughout the day, dealing with them in the most effective way to ensure swift resolutions.
A genuine passion for tech and IT is essential, along with your broad IT technical knowledge. Practical experience working with B2B customers in a similar role is also required. A good depth of knowledge backed up with qualifications such as CompTia framework would also be desirable.
It’s important to enjoy learning new skills and getting involved in other areas of the business to build a solid understanding of what we do.
You will need to be a team player, who is approachable and thrives on being in a role where teamwork is essential. Flexibility is also important, and you will need to be someone who likes to get stuck in with supporting their colleagues, when needed.
Our customers mean everything to us, so you will need a real passion and enthusiasm for providing an amazing customer experience, every time.
**A bit about our Contact Centre Team**:
Our Contact Centre is a mix of brilliantly passionate people who share a common focus in doing the best for our customers. The team spend a couple of days working in the office together each week, and when they do there is often treats on the go For the rest of the week, they work from home but still maintain close contact to keep the team buzz alive. The team is looking forward to having someone new join them
**What working at Novatech means for you**:
There are lots of benefits working for us Due to our non-corporate culture, you get a real chance to be yourself. We have a relaxed dress code, listen to music while we work and champion hybrid working. We are passionate about your wellbeing and like to have fun with our Company get-togethers and team social events. We also love doing things for others with our Community volunteering days and charity events.
We have good transport links to the office for when you come in, free staff parking and a lockable bike shed for if you drive or ride. Plus you'll get:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Health plan scheme
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Staff discounts
- Social and wellbeing events
- Hybrid working (after training period)
- A great breakout room
- Kitchen and shower facilities
**About us**:
Gaming and retail are just a small part of what we do. Novatech also work heavily in the B2B sector with some of the largest and most respected names in a range industries. Whether it’s supporting businesses with their remote workforce, transforming maritime companies with life-saving training simulators or implementing practical Deep Learning systems into the businesses of tomorrow, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business and yourself at the same time
-
Technical Support Advisor
4 days ago
Portsmouth, United Kingdom Novatech Ltd Full timeAre you a tech enthusiast with a knack for solving problems? We're on the hunt for a Technical Support Champion to join our Contact Centre team! A bit about the role:As our newest tech guru, you'll be the go-to person for customers needing help with their gadgets. From troubleshooting hardware and software issues to providing top-notch support for PCs,...
-
Technical Support Advisor
4 days ago
Portsmouth, United Kingdom Novatech Ltd Full timeAre you a tech enthusiast with a knack for solving problems? We're on the hunt for a Technical Support Champion to join our Contact Centre team! A bit about the role:As our newest tech guru, you'll be the go-to person for customers needing help with their gadgets. From troubleshooting hardware and software issues to providing top-notch support for PCs,...
-
HR Advisor
5 months ago
Portsmouth, United Kingdom Gregory-Martin International Full time**Location: Portsmouth, Hampshire / Hybrid** **Salary: £35,000 to £40,000 with excellent benefits** *** Our client is a successful technical management consultancy providing technical expertise to projects in the Ministry of Defence. They also have experience working in the nuclear, defence, space, and transport sectors in the UK. Located in Portsmouth...
-
Head of Transitions, Technical Support and
5 months ago
Portsmouth, United Kingdom Ministry of Defence Full time**Details**: **Reference number**: - 305230**Salary**: - £64,620- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - MOD - Navy - The Submarine Directorate’s vision is ‘Generating a Submarine Force with battle-winning capability and readiness - where...
-
She Advisor
5 months ago
Portsmouth, United Kingdom Advanced Resource Managers UK Full time**SHE Advisor** **Permanent Role** **Hampshire - Hybrid working available** **£40-44k** This role requires you to be able to achieve UK government clearance up to SC level, if you already hold BPSS, SC or DV, please apply! We are looking for a SHE advisor to join us. The role is a varied role and will allow you to develop your career & skillset in an...
-
Technical Sales Support Engineer
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Pall Corporation Full timeJob SummaryCustom Solutions Application Engineer is responsible for optimizing proposed designs, issuing drawings, preparing RFQs to Pall suppliers, and running project mechanical clarifications. This role involves working closely with other support departments to ensure design readiness, costing solutions, and customer satisfaction.Key...
-
IT Technical Support
4 weeks ago
Portsmouth, United Kingdom CV-Library Full timeJumpstart Your IT Career: Join this awesome business as an IT Technician! Are you an ambitious IT Apprentice ready to take the next step in your career? Do you have a passion for technology and a drive to solve complex problems? If so, we have the perfect opportunity for you! Why Join This Company? Innovative Environment: Work alongside industry experts...
-
IT Technical Support
4 weeks ago
Portsmouth, United Kingdom Rafferty Resourcing Full timeJumpstart Your IT Career: Join this awesome business as an IT Technician! Are you an ambitious IT Apprentice ready to take the next step in your career Do you have a passion for technology and a drive to solve complex problems If so we have the perfect opportunity for you! Why Join This Company Innovative Environment: Work alongside industry experts in a...
-
Customer Service Advisor
7 months ago
Portsmouth, United Kingdom Page Personnel Full timeStarting Immediately - Fast growing Business **About Our Client**: Our client's services will provide corporate or personal travel and will tailor a range of mobility solutions to your needs, saving you time and money on every journey and are based in Portsmouth. The key responsibilities for the Customer Service Advisor (Driver Support Advisor) are: -...
-
SHEQ Advisor
1 week ago
Portsmouth, United Kingdom CV-Library Full timeSHEQ Advisor Alecto Recruitment is working with a long standing client of ours who are currently recruiting for a SHEQ Advisor. This is a great opportunity to join a very successful and busy Civil Engineering and Utilities Contractor who due to continued growth is looking to hire a SHEQ Advisor. The Role: Assisting the SHEQ Manager in reporting to...
-
IT Technical Support
4 weeks ago
Portsmouth, United Kingdom Rafferty Resourcing Full timeJumpstart Your IT Career: Jointhis awesome business as an IT Technician!Are you an ambitious IT Apprentice ready to take the nextstep in your career Do you have a passion for technology and adrive to solve complex problems If so we have the perfectopportunity for you! Why Join ThisCompany InnovativeEnvironment: Work alongside industry experts in adynamic and...
-
Technical Support Engineer
1 month ago
Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a Technical Support Engineer to provide on-site installation, maintenance, and repair services for our clients. In this role, you will be responsible for ensuring the optimal functioning of our customers' technical equipment and providing exceptional customer support.Key Responsibilities:Install and maintain equipment at...
-
Parts Advisor
1 month ago
Portsmouth, United Kingdom CV-Library Full timeThe Role: Exciting new career opportunity for a Parts Advisor! Our client is seeking a Parts Advisor to join their team based at their Portsmouth location and play a crucial role in their dynamic operation. In this role, you will handle over-the-counter customer parts sales both in-person and over the phone, manage orders, support their busy workshop and...
-
Health and Safety Advisor
5 months ago
Portsmouth, United Kingdom David Leslie Ltd Full time**Health & Safety Advisor - Construction sector** With a turnover in the region of £16m, the company, based on the outskirts of Portsmouth, are a long established and highly respected Mechanical Building Services Contractor, and as a result of growth an excellent opportunity has arisen for a Health and Safety Advisor to join the team. You will need to...
-
Technical Support Specialist
3 days ago
Portsmouth, Portsmouth, United Kingdom ISR Recruitment Ltd Full timeJob Title: Technical Support SpecialistLocation: Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site)Salary: Market Rates (c£26,000 to £30,000 per year)About the Job:We are seeking a skilled Technical Support Specialist to join our team at ISR Recruitment Ltd.The successful candidate will be responsible for providing 1st/2nd line technical support...
-
Customer Service Advisor
1 month ago
Portsmouth, United Kingdom CV-Library Full timeThis role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services" A Driver Support Advisor (DSA)...
-
Health and Safety Advisor
5 months ago
Portsmouth, United Kingdom David Leslie Ltd Full time**Health & Safety Advisor - Construction Sector** With a turnover in the region of £16m, the company, situated on the outskirts of Portsmouth, are a long established and highly respected Mechanical Building Services Contractor who provide a full range of Mechanical services from design, installation, and commissioning to various sectors including...
-
Health and Safety Advisor
5 months ago
Portsmouth, United Kingdom David Leslie Ltd Full time**Health & Safety Advisor - Construction sector** This is an excellent opportunity for an experienced Health and Safety Advisor, preferably with NEBOSH in Construction, to join a long established and highly respected Mechanical Building Services contractor based on the outskirts of Portsmouth. The company provide a full range of Mechanical Building...
-
SHEQ Advisor
4 days ago
Portsmouth, United Kingdom CV-Library Full timeA great opportunity has become available for a reliable and enthuastic SHEQ Advisor to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth, you will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £42,000 -...
-
IT Technical Support Specialist
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Rafferty Resourcing Full timeUnlock Your Potential in IT: Rafferty Resourcing is seeking an ambitious IT Support Engineer to join our dynamic team.As an IT Support Engineer, you will play a key role in delivering exceptional customer service and support to our clients. We are looking for someone with a passion for technology and a drive to solve complex problems.Why Choose Rafferty...