IT Executive

As the IT Executive, you will provide first line support to all colleagues within our organisation.

This will involve troubleshooting issues with user computers, assisting with technical queries and resolve user access issues to ensure all employees are able to operate day to day.

You will support with on-boarding new employees, by building and setting up PC’s/laptops, creating user login details and providing access to the required systems. You will also support with the off-boarding process for any leavers within the business, you must effectively record, analyse, and communicate to appropriate levels within the organisation; therefore, you must have excellent written communication skills and attention to detail to ensure the information is processed accurately and in a timely manner.

Regular computer maintenance and system updates will be the responsibility of the IT Executive, as well as ensuring all assets are logged and tracked accurately via the Asset Register to ensure we remain ISO/IEC 27001 compliant.

This role is ideal for someone who is a self-starter and willing to learn, as you will support the IT Manager with additional responsibilities such as office networking and physical cabling. You will gain good working knowledge of our IT systems and processes, ensuring they are fully implemented across the organisation as well as learning other tasks across the IT department over time.

**What we’re looking for someone who has**:

- The ability to work in a fast-paced environment
- Reliability and professionalism
- Excellent communication skills, both verbal and written
- Patient and great people skills
- Must be a self-motivator and self-starter
- Windows 10/Windows 11/Windows Server
- Ubuntu Linux
- Microsoft Office
- TCP/IP: Basic Networking Knowledge
- Active directory
- Hyper-v
- Microsoft Azure

**What’s in it for you?**
- Salary
- Monthly bonus opportunity
- Profit Share bonus scheme - where you automatically enroll for a share of the company’s annual profit
- 20 shifts annual leave
- BT & EE discount
- Pension contribution
- Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation
- Free on-site parking
- On-site canteen

This role is a full time position working a shift pattern 12 hour shifts - 9am-9pm.
Week 1: 3 days on, 4 days off (Wednesday, Thursday, Friday)
Week 2: 4 days on, 3 days off (Monday, Tuesday, Saturday, Sunday)
Rotation between Week 1 and Week 2
This role is office based.
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- **Who we are**Step Change Outsourcing, founded in 2009, is a growing contact centre based in Stevenage, Herts. We work in close partnership with some of the UK’s largest brands such as EE and DAZN.

Our team of over 130 people, are experts at acquiring and retaining customers for our clients by providing outstanding telesales campaigns that deliver results.

Step Change is owner led, and the leadership team has extensive experience of working in large corporate business. Many of the leadership team have also ‘come through the ranks’ with direct experience of working in frontline telesales roles.

Our people are at the heart of our business; we work hard to ensure everyone feels engaged, motivated and above all, valued. We are proud to have been awarded third place in the Sunday Times Top 100 Small Businesses to work for in 2020, being rated as one of the few 3star businesses with Best Companies. We’ve also been recognised as one of the Top 75 companies to work for in the east of England.

Our ethos is that if we recruit people with the right attitude, who are dependable and willing to learn, we can provide the skills, training and the right environment for them to be successful.

Pay: From £24,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Profit sharing
- Referral programme

Schedule:

- 12 hour shift

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: In person