Supervisor - Patient Services
5 months ago
At Royal Blackburn Teaching Hospital, our Patient Services Supervisors lead their shift teams in ensuring all general and specialist cleaning activities are delivered in a timely manner to meet the exacting standards required in this busy clinical environment. Alongside your team of PSAs you will support patients through their hospital journey, so this can be a very challenging yet extremely rewarding experience, and your contribution will make a real difference to thousands of patients every year.
We expect high levels of performance and attendance from our Supervisors, as you are the primary liaison for the department and our clinical colleagues, as well as line-managing our diverse and talented workforce. This role requires a combination of skills, knowledge and experience to draw the best from your team while providing them with necessary training, monitoring and instruction.
**Shift pattern available**:
Monday-Friday 9 am till 3 pm
Effective communication in written and spoken English is essential for all members of our team, and you must be confident using computers, phones, radios and dealing with people in person, while using your training to ensure we provide the right service for the right patient at the right time.
A reasonable standard of physical fitness is required in this role, as you will be expected to work around the hospital site throughout each shift, observing practice, auditing clinical areas and directing our team. It can be uncomfortable working in this environment and you will wear Personal Protective Equipment all day to protect yourself, your colleagues and patients.
There may also be occasions where you are required to work on one of our other sites to provide cover at times of pressure or increased demand.
The Supervisor role offers the chance to work in partnership with our clinical, diagnostic and support colleagues to improve our patient experience and achieve compliance with the 2021 National Standards of Healthcare Cleanliness.
As the largest single team in the Trust, we celebrate and promote diversity, actively support flexible working opportunities and look after our family - whether they stay with us for five, ten or fifty years. With some of the best work-related benefits available in East Lancashire, including low cost parking, gym memberships, union memberships and wellness campaigns all year round, ELHT offers an attractive package for every team member.
The Patient Services model of working is unique to ELHT, bringing together the traditional roles of the Domestic and Porter to better support effective patient flow, improve communication and provide a flexible workforce to meet the needs of an ever developing hospital and health service.
Supervisory Role
Provide direct supervision and guidance to all Patient Services Assistants.
Assist the Patient Services Manager with the recruitment, selection, induction and training of staff.
Allocation of work to Patient Services Assistants and Bank Staff to meet the needs of the department and Trust partners.
Ensure daily delivery of high standards of work across all zone areas, carrying out audits, inspections and monitoring visits, providing feedback to zone team.
Carry out and record probationary reviews, appraisals, absence management, performance and conduct meetings as required.
Completion of all appropriate departmental and personnel meetings and records.
Support staff through learning and development as required by the department.
Communication
Organise and lead the monthly team briefs for zone teams.
Liaise with Trust colleagues to ensure standard and consistency of service delivery.
Provide management reports to support departmental delivery and development.
Patient Service - Quality Assurance
Carry out regular monitoring of the wards and departments in accordance with NHS E&I guidelines on The National Standards of healthcare Cleanliness 2021.
Ensure regular audits are completed, for example C4C, PLACE, NAPF, and prepare reports for the Patient Services Manager.
Ensure safe working practices and that all machinery and equipment are maintained in good working order.
Reporting of all defective equipment, structural and fabric repairs are reported to the appropriate department.
Health & Safety
Maintain a safe environment for patients, visitors and other members of staff.
Ensure an understanding of hospital fire procedure and attend annually a lecture on hospital fire procedure.
To comply with all Trust safety instructions, guidelines and policies.
To report, as soon as practical, all accidents and incidents and to ensure that the appropriate accident or incident form is completed.
To annually update knowledge around Safer Handling techniques.
-
Patient Services Supervisor
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAt Royal Blackburn Teaching Hospital, our Patient Services Supervisors lead their shift teams in ensuring all general and specialist cleaning activities are delivered in a timely manner to meet the exacting standards required in this busy clinical environment. Alongside your team of PSAs you will support patients through their hospital journey, so this can...
-
Patient Navigator
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAn exciting opportunity has arisen to join the Cancer Services Administration team at East Lancashire NHS Trust To provide full administrative support to the Best Practice Timed Pathway meetings and proactive monitoring and tracking of the cancer patients, ensuring that their journey is processed in a timely and efficient manner, in line with the Cancer...
-
Patient Services Assistant
5 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAt the Royal Blackburn Teaching Hospital, our Patient Services Assistants (PSAs) support every in-patient during their stay with the Trust. You will work as part of a zone team, providing a general cleaning service, transferring patients around the hospital and ensuring specialist cleaning activity is delivered in a timely manner to meet the very high...
-
Acute Visiting Service Controller
3 months ago
Blackburn, United Kingdom East Lancashire Medical Services Ltd Full timeJob summary ELMS are looking to recruit an experienced administrator to provide administrativesupport to its Acute Visiting service. This is a part-time post based on 30 hours per week Normal working hours are 9am-3pm, however the successful applicant must be available to work up to full timeto cover for sickness and annual leave and the occasional...
-
Catering Supervisor- Rbth
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeThe post holder will be responsible for the support of nutritional care of patients and staff. The purpose of the job is to assist in a sound, effective day-to-day management of the patient’s food service and central crockery washing departments. To maintain the highest standards of hygiene linked with a quality food delivery service. It is important that...
-
Catering Supervisor- Rbth
5 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeThe post holder will be responsible for the support of nutritional care of patients and staff. The purpose of the job is to assist in a sound, effective day-to-day management of the patient’s food service and central crockery washing departments. To maintain the highest standards of hygiene linked with a quality food delivery service. It is important that...
-
Electrical Supervisor
6 months ago
Blackburn, United Kingdom Prometheus Group Services Ltd Full timeElectrical Site Supervisor Norfolk Area - willing to travel We are a very well-established Lancashire based Building Services Company. seeking experienced, registered Electrical Site Supervisor to join our team. IPAF, asbestos awareness and PASMA qualifications are strongly preferred. - Industrial - Commercial - Retail - Government Estate - Airports -...
-
Patient Administrator
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time1 x part time staff required - 0800 to 1600 Tuesday to Friday. The role is based at Royal Blackburn Hospital for Acute Occupational Therapy and Physiotherapy across East Lancashire. We are seeking an enthusiastic, motivated administrator to join our busy reception team. The successful applicant will be expected to provide a high-quality administrative...
-
Patient Administrator
5 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time2 x part time staff required - hours to be discussed at interview. Must be able to work whole days. The role is based at Royal Blackburn Hospital for Acute Occupational Therapy and Physiotherapy across East Lancashire. We are seeking 2 enthusiastic, motivated administrator to join our busy team. They must have excellent customer service and communication...
-
Patient Administrator
5 months ago
Blackburn, United Kingdom Circle Health Full time**Patient Administrator** **The Beardwood Hospital** **37.5 hours & Permanent** **£23,166 + Benefits** **The Beardwood Hospital** Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...
-
Patient Administrator
5 months ago
Blackburn, United Kingdom Circle Health Group Full time**Patient Administrator** **The Beardwood Hospital** **37.5 Hours & Permanent** **Salary: up to £21,742.50 per annum + Benefits** **The Beardwood Hospital** **Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private...
-
Patient Administrator
5 months ago
Blackburn, United Kingdom Circle Health Group Full time**Patient Administrator** **The Beardwood Hospital** **Full Time - Permanent** **£21,742.50 plus benefits** **The Beardwood Hospital** **Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...
-
Decontamination Laundry Supervisor
5 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeCome and join an already established team of supervisors within the Decontamination Hub. If you are a person with a positive “Can do” attitude who wants to make a difference in their workplace then this is the role for you! The Decontamination services are used by the Trusts many wards, departments, theatres and also external health care providers and...
-
Patient Driver
6 months ago
Blackburn, United Kingdom East Lancashire Hospice Full time**Role**: Volunteer Patient Driver **Location**: East Lancashire Hospice **Accountable to**: Head of Community Supportive Care (This person will be your main point of contact while volunteering. They will provide you with the support and supervision necessary for you to perform your role) **Role requirement**: Minimum age 18 years Two Satisfactory...
-
Patient Services Assistant Rbth- Evening Shifts
5 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAt the Royal Blackburn Teaching Hospital, our Patient Services Assistants (PSAs) support every in-patient during their stay with the Trust. You will work as part of a zone team, providing a general cleaning service, transferring patients around the hospital and ensuring specialist cleaning activity is delivered in a timely manner to meet the very high...
-
Patient Services Assistant Rbh- Evening Shifts
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAt the Royal Blackburn Teaching Hospital, our Patient Services Assistants (PSAs) support every in-patient during their stay with the Trust. You will work as part of a zone team, providing a general cleaning service, transferring patients around the hospital and ensuring specialist cleaning activity is delivered in a timely manner to meet the very high...
-
Supervisor
2 months ago
Blackburn, United Kingdom CV-Library Full timeSupervisor | Fashion Management| Blackburn | Up to £26,000 + Excellent Benefits | High Street Zachary Daniels Retail Recruitment are recruiting for a well known house hold retail brand in Blackburn. This retailer has a core focus on Womenswear, Menswear, Footwear and Accessories. We are looking for an inspirational Supervisor who is very commercial...
-
Decontamination Supervisor- Hsdu
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeCome and join an already established team of supervisors within the Decontamination Hub. If you are a person with a positive “Can do” attitude who wants to make a difference in their workplace then this is the role for you! The Decontamination services are used by the Trusts many wards, departments, theatres and also external health care providers and...
-
Ward Clerk Supervisor Amu
5 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAn exciting opportunity has come up on AMU for a ward clerk supervisor. We are a 73 bedded Assessment Unit covering 2 units A and B. We admit patients medically unwell patients direct from GP's or the Emergency Department /clinics. The patients are seen, assessed and treated, then transferred or discharged. We are looking for a motivated individual who...
-
Customer Service Assistant/supervisor
5 months ago
Blackburn, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor, Blackburn** **Hours per week: 30 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...