Apprentice Receptionist Administrator

**Seaton & Colyton Medical Practice**

148 Harepath Road

Seaton

EX12 2DU

Total hours per week: 35 hours a week

**Apprentice Reception Admin Assistant**

The Seaton & Colyton Medical Practice is based on two sites and provides a full range of primary care services to a list size of just over 9000 patients who reside within the practice boundaries. Both surgeries have disabled access. We have 6 doctors working as an unlimited partnership supported by a full primary healthcare team. The team includes a Salaried GP, Practice Nurses, Healthcare Assistants, Counsellors, Paramedics, Physiotherapist, Midwife plus a full team of administration staff.

The Apprentice will provide reception and administration support to the Clinical and Practice team. Working as part of a team committed to providing the best possible level of care, you will need to be flexible in your approach to work and responsibilities. You will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd.

**Apprenticeship summary**

**What you will do in your working day**

The successful applicant will provide reception and administration support to the doctors, nurses and the practice team. The impression created is very important and strongly influences how patients feel about the practice.

Face to face or on the telephone you will be required to welcome, assist and direct patients to the appropriate service or healthcare professional in a courteous, efficient and effective manner.

Working as part of a team committed to providing the best possible level of care, you will need to be flexible in your approach to work and responsibilities.
- Face-to-face and telephone contact with patients and visitors to the practice
- Registration of new patients and temporary residents in accordance with practice procedure
- Take messages of a clinical nature and pass to the appropriate clinical professional for action (these can on occasions be a medical emergency)
- Operating our clinical system for booking appointments and maintaining accurate patient records
- Action and complete pathology results
- Processing of medical documentation
- Maintain patient confidentiality in accordance with the Data Protection Act and Practice Policy
- Attend quarterly staff practice meetings and monthly reception meetings

**The training you will be getting**

A full induction program to include quality time with Apprentice Lead to learn the clinical system. One to one training with other members of our admin team, to include receptionists, recall team, admin and prescribing.

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd. This will include Functional Skills in English and maths if required.

**What to expect at the end of your apprenticeship**
- **Annual wage **£11,648.00 to £20,820.80
- **Working week **35 hours per week as detailed as follows; Monday 8am to 5pm 1-hour lunch, Wednesday 9am to 2pm, Thursday 9am to 12pm (working) - 1pm to 4pm (OTJ Training), Friday 8am to 5pm 1-hour lunch, Total hours per week: 35
- **Expected duration **20 Months

**Desired skills and personal qualities**

Communication skills, Team working, Patience

**Qualifications**

GCSE or equivalent English (Grade Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade Grade 4/C or above) Desired

**Job Type**: Apprenticeship

Pay: £11,648.00-£20,820.80 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Application question(s):

- Can you tell us what it is about this opportunity that interests you?
- What challenges do you foresee in taking on this apprentice role and what support would you expect to receive to overcome these?

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: VAC1000254249