Security Officer

2 weeks ago

Coventry, United Kingdom Coventry Arena Ltd Full time

**The future of Coventry Building Society Arena is vibrant and exciting**

Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year, complete with onsite Doubletree by Hilton accommodation and entertainment casino operated by G Casinos.

Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen, and Coldplay and in 2023 will welcome Harry Styles and the Arctic Monkeys.

**About the role**

The purpose of the Security Team is to provide a highly visible, efficient, friendly, proactive and responsive security service to the Venue. You will be working as part of a larger operations team to create a safe and secure venue for all staff, contractors, clients, visitors, members of the public and other stakeholders associated with the Venue.
- Maintain the security of the venue providing a highly visible, efficient, proactive and responsive security service to all persons associated with the venue and to deliver this service in accordance with agreed instructions, policies and procedures as well as dealing with emergencies as they arise.
- To check on working practices, crime prevention and advise accordingly to ensure the security and safety of both internal staff and contractors as well as external clients, visitors and members of the public.
- To respond to calls for assistance across the venue premises where necessary to deal with intruders, crime and disorder.

**Security Operations Responsibilities**:

- To assist in the protection of venue property and community against crimes, trespass and nuisance.
- Assist the venue with any matchday requests/requirements.
- To be conversant and compliant with site rules always, escalating issues or non-compliances accurately and in line with set procedures and protocols.
- To work collaboratively alongside front of house staff, and all other subcontractors to provide a high standard of customer service.
- To conduct regular patrols of the grounds and lock and unlock the building, as required and keep an accurate record of areas accessed.
- To be the first response for emergency action, including but not limited to first aid calls, fire alarm activations, violence and/or aggression and security alerts.
- To hold keys and issue to authorised users, maintaining a register of keys and access cards for this purpose.
- To report and investigate any acts or omissions that may compromise health and safety immediately to the Health and Safety Manager or Head of Venue Security and report all accidents according to the venue procedure.

**Control Room Responsibilities**:

- To accurately maintain the Fire Log by completing fire/fire alarm activation reports.
- Monitoring of the venue CCTV system
- To assume the role of Incident Controller until the Venue Security Supervisor / Head of Venue Security or nominee arrives.
- To monitor and burn CCTV footage, (including body cams), as required under the direction of the policies and procedures
- To complete and maintain the control room log
- To complete written incident reports and statements as required and to maintain record of events during an incident
- To co-ordinate the distribution of staff during an evacuation.
- To co-ordinate the logging and storage of high value lost property.
- To deal with fire system isolations and reactivations, after receiving correct permits.
- To dispatch initial first aid response.
- To efficiently respond to alarms on the access control system and dispatch officers in response to case alarms.
- To ensure all visitors are signed in and out of the control room and receive an induction.
- To ensure the issuing of keys, radios and equipment as needed and audited on completion of each day.

**Experience & Qualifications**
- Possess outstanding communication skills and the ability to handle sensitive situations in a confidential manner.
- Will be comfortable writing and delivering reports
- Enjoy working with colleagues, clients, contractors and visitors
- Have experience of dealing with emergency situations
- Previous security experience of 2 years within a similar security environment ideally within the entertainment/leisure industry would be preferred

**Hours of work**

The role will be on a rotating shift pattern, all year round on nights only and will include public holidays and weekends. It will be a4 on, 4 off security shift pattern (10 hours per night).Due to operational circumstances, there may be a need to move to a 24-hour coverage and this will be stated in advance. There will be need for flexibility to work outside these hours due to the nature of the role and willingness to work additional hours as overtime to cover absences and sickness if required.

**Employee Package**
- Competitive salary
- 28 days annual leave inc

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