IT Support Engineer

2 days ago


Upminster, United Kingdom Arcus FM Full time

We are recruiting for a 3rd Line IT Support Engineer, to join us on a permanent basis at our Upminster site.

You’ll be providing IT support to all areas of the business. You’ll assist with managing and supporting the server estate and network and IP telephony platforms, including end users.

You’ll be a senior member of the team, where the 1st and 2nd line will escalate any issues/problems for you to find a resolution.

What you’ll be doing
- Monitor and respond to incoming IT support requests from users via the support request ticketing system or from technical escalations within the IT team.
- Take ownership of issues by carrying out problem analysis and implementing temporary or permanent fixes with the aim of restoring normal service as soon as possible, escalating incidents to technical support teams of service providers and suppliers and following up where necessary and communicating incident progress updates to the business and/or affected user(s) till final resolution.
- Diagnose hardware faults and identify, fit, and test appropriate replacement equipment.
- Plan, perform and test upgrades of system software, user software and device firmware
- Support and monitor Arcus networks, infrastructure and Virtualisation platforms (Azure, Hyper-v).
- Actively support remote offices, sites and depots with routine and reactive visits
- Operate, test and maintain scheduled server backup processes, including performing data recovery

To be successful in this role, you’ll have:

- Experience gained within a 3rd Line level within an IT support position.
- Experience within Network Support (Hardware and Logical)
- Experience in Microsoft Azure Administration and Support
- Knowledge of Microsoft Azure Architecture and Security
- Experience in supporting Office 365/Hybrid Exchange
- Azure/Cloud Certification (Azure Fundamentals, Azure Administrator, O365)
- Experience gained with troubleshooting from initial problem to analysing and finding resolution
- Experience in monitoring infrastructure platforms (physical and virtual)
- Excellent communications skills; verbal and written
- Exceptional attention to detail

We’re looking for someone who is proactive, organised, articulate and methodical. You’ll have integrity delivering on what you say you will deliver and have excellent communication and engagement skills as you develop an understanding of your customer requirements and deliver against these.



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