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Customer Service Advisor

6 months ago

Gateshead, United Kingdom Opia Full time

Opia has been operating for 12 years and are industry experts in consumer promotions, rewards and loyalty, working with FTSE 100, blue chip and SMEs in the UK and Internationally. Opia was acquired in December 2015 by Village Roadshow Limited an Australian entertainment and media giant.

We are trusted by world-leading brands to deliver customised retail sales promotions on a global scale. Operating in highly competitive markets, our bespoke sales promotions champion the values of our clients and capture the imaginations of their customers. Throughout our retail sales promotions, we seek to remove the purchase barrier, by offering highly attractive incentives to customers that boost engagement and achieve commercial objectives.

Throughout our extensive experience of partnering with global brands to deliver smart solutions for their sales promotions, we have handled over 2 million claims across 41 countries and in 22 languages. Our creative, market-disruptive, digital promotions sites have been viewed by over 10 million visitors, motivating high levels of customer action and increasing product sales.

We are looking to recruit a German speaking Customer Service Advisor. The role will be home based.
- Ability to speak and write in German language to a native level
- Experience in successfully dealing with customers in a fast-paced environment
- Competent computer skills and experience with Microsoft Office (e.g. Outlook, Excel)
- Dedication and motivation to helping customers
- Professional and positive attitude
- Excellent interpersonal and communication skills (both verbal and written)
- Ability to work efficiently and to a high-quality standard
- Good understanding of GDPR practices

Key Responsibilities:

- Professionally handling inbound calls from consumers and distributors
- Processing inbound promotional claims accurately and efficiently
- Resolving queries and keeping customers updated on the status of their enquiry
- Delivering the highest level of customer service at all times
- Setting an example to the team with a positive and professional attitude
- Making effective use of down time by assisting colleagues with other tasks
- Fulfilling any other ad-hoc duties

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- German (required)

Work Location: Hybrid remote in Gateshead