Saturday Assistant

5 months ago

Rushden, United Kingdom North Northamptonshire Council Full time

About the role
**Do you want to be part of a team providing excellent customer service to the local community? Do you have a passion for helping people? Are you a confident communicator with keen listening skills? If so, this might be the role for you.**

We have an exciting opportunity to join our LibraryPlus team as a Saturday Assistant to help deliver a wide range of services and events to the local community. North Northamptonshire Council Libraries are community hubs and our Saturday Assistants are at the heart of the frontline assisting customers with accessing the Library systems, supporting events and dealing with a variety of enquiries. Providing digital support, our Saturday assistants will aid customers with their IT skills, enabling them to self-serve using the NNC website and other online services effectively and confidently.

What will you be doing?
- Provide a first point of customer service for a diverse range of customers and enquiries.
- Assist customers with self-service and other IT systems.
- To support activities and services for the whole community including those for families with children
- To be knowledgeable and effective in the use of a variety of IT systems to: Process all sales transactions accurately. Enrol new members. Be competent in the use of the Library Management System. Assist customers with the NNC website and other online services
- Promote volunteering opportunities.
- Ensure the Quality Standards for Presentation and Behaviour which contribute to the customer care ethos are met at all times

About you
We are looking to recruit an enthusiastic and people focused Saturday Assistant to join the team at Kettering Library. Reporting to the Library Manager you will contribute to delivering an excellent experience to our customers in the local community. This is a role which will require you to work frontline with customers and also with colleagues, volunteers, partner organisations.
- Experience of working as part of a team
- Excellent communication skills with ability communicate with a wide variety of people
- Confident IT Skills
- Enthusiasm with a flexible, positive attitude

It would also be beneficial for you to have:

- Experience of customer service delivery
- Experience of supporting events

Where & where you will be working:
Next steps:
If you wish to apply, please do so via the Recruitment Hub paying particular attention to the Person Specification attached to complete the Supporting Statement to demonstrate how you meet the requirements.

Provisional interview date will be Saturday 29th June

About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

**Your differences make us different - Achieve Together.**

Our benefits
We offer:

- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.

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