Student Progress Administrator

**About the role**

Are you looking for an opportunity to provide general administrative support on all areas relating to the welfare, careers and support of students at HSDC?

Here at HSDC we are looking for a Student Progress Administrator to liaise with students and staff in respect of student issues, developing and maintaining an excellent knowledge of the student-facing services provided by the Student Services team. To provide a welcoming, responsive, professional, and efficient customer focused service.

If you have the ability to decipher information quickly and provide the appropriate response or refer in an appropriate manner to specialist colleagues, with general awareness of the needs of students within the 16-19 age range and ability to form good working relationships with them, then we’d love to hear from you.

18 hours per week / 38 weeks per year

Salary Grade 3 Point 11 (Fixed) £23,602.31 (actual salary: £9,980.69)

Contract type: Permanent

**You will be responsible for**
- Liaising with students and staff in respect of student concerns, developing and maintaining an excellent knowledge of the student-facing services provided by the Student Services team.
- To provide a welcoming, responsive, professional and efficient customer focused service.
- To manage the tasks relating to the attendance process including the signing out of students and ensuring safe travel assistance from campus
- To liaise regularly with members of the Student Services team to ensure that knowledge of services is up to date and to keep abreast of issues such as particular student campaigns, careers, important dates and other information relevant to students
- To book appointments for students to see specialist staff (for instance Careers Advisers, Progress Mentors), ensuring that protocols for each type of appointment are followed.

**You will need**
- Qualified to at least level 2 in English and maths
- Qualifications or previous training in customer service
- Previous experience in a help desk/advisory role
- Excellent keyboard skills and knowledge of Microsoft Office.
- Evidence of a commitment to personal development and training.
- Customer Service Qualification at L3 or working towards

**In return, you will receive**:
We offer a wide range of benefits to help make HSDC a great place to work Some of these include:

- We will invest in you As an organisation that puts education at the forefront of everything we do, it’s only right that we take the same approach for our employees.

There are a wide range of training and continued development opportunities available to staff. These include in-house sessions on coaching and mentoring, the opportunity to attend workshops and seminars, staff development days, as well as funding available towards relevant qualifications. HSDC also offers opportunities for funded research and cross-college projects, with some research bids involving international travel to speak at conferences.
- Generous pension scheme. We offer both the Local Government Pension Scheme and Teachers Pension Scheme. Our employer contribution currently sits at 26.5% for both schemes
- Generous annual leave entitlement
- A whole range of discounts. All employees are eligible to purchase an NUS TOTUM card which gives you access to hundreds of discounts with retailers.
- Giving back. Giving back to the community is an important part of working at HSDC. All staff are given the chance to give back to causes close to their heart. There are opportunities for volunteering and regular fundraising activities for both local and national charities.

Staff are also able to contribute to a charity through the Give As You Earn (GAYE) scheme.
- To find out more about what we can offer you, please visit our website here.

**How to apply**

If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page.