Server

6 days ago

Birmingham, United Kingdom Etci Mehmet UK Full time

Title: Server

Reports to: Supervisor/Duty Manager

Category: Hourly

Range: Dependant on age and skill set

**Benefits**:
Truncated Tips and Service charge

Discount in all other Etci Mehmet sites

Free food whilst on shift

Staff Wellbeing campaigns

**ABOUT US**:
At Etci Mehmet we pride ourselves on being one of the finest Turkish Steakhouses, having its branches in Manchester, Liverpool and Birmingham we are an expanding chain where fantastic guest service and the highest food standards are at the heart of everything we do. We develop our teams to become our future leaders, and always look for innovative ways to be at the forefront of the market.

Summary of position
- ______________________________________

This role is predominantly focused on utilising the tools and support supplied to deliver an “above and beyond” experience at Etci Mehmet. The Server is directly responsible for providing friendly, responsive service to create an exceptional dining experience for all our guests. Each server's primary objective is to WOW our guest and exceed their expectations so they will want to return again and again.

Duties and responsibilities
- ______________________________________
- Welcome and greet guests.
- Make all our guests feel comfortable and let them know you're there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Know all ingredients, cooking preparations and portion sizes for all items on current menus.
- Know the drinks list and be able to describe a majority of the drinks with detail & knowledge.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar with 100% accuracy.
- Deliver food and beverages from kitchen and bar to guests in a timely manner. Perform side work at the start and end of each shift as required by service station assignment. Maintain clean service areas.
- Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Prepare the final bill, present a check to the guest, accept payment, process credit card charges or make change with 100% accuracy (if applicable). Be ready and willing to assist fellow servers as situations arise. Be ready and willing to assist the helpers with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- Complete any other tasks or directives issued by your Manager or Superiors in a polite, timely and accurate manner.

Qualifications, Skills and Requirements
- ______________________________________
- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
- Must be able to communicate clearly with managers, kitchen and front of house staff
- Be able to reach bend and stoop and frequently pick up weights of 50 pounds or more

Etci Mehmet UK is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.

**Job Types**: Full-time, Part-time

**Salary**: £7.00-£12.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Wellness programme

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- BIRMINGHAM: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you related to anyone currently working at Etci Mehmet
- Please complete the following test and post your result below

**Experience**:

- Server: 1 year (preferred)

**Language**:

- and write English fluently? (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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