Rehabilitation Case Coordinator

3 days ago


Croydon, United Kingdom HCML Full time

**Location**: Croydon
**Hours**: 37.5 hours per week
**Status**: Full-time, permanent

**Purpose of the role**:
HCML are a leading provider of rehabilitation services nationwide to the corporate, general and private medical insurance sectors. This role is within our Treatment Services team responsible for helping to arrange treatment via our network of specialist treatment providers covering a wide range of treatment types but primarily physiotherapy, psychology, diagnostic imaging and specialist consultations. Full training is provided so no previous medical knowledge is required.

**Main job tasks and responsibilities**:

- Manage all cases from initial instruction to completion ensuring all aspects are completed in a fast, efficient and accurate fashion
- Become a service expert, able to learn all processes and procedures quickly and accurately and make recommendations for improvement
- Develop and maintain strong customer and supplier relationships through continual engagement and effective rapport building
- Be willing and able to handle any complaints, disputes or expressions of dissatisfaction from key contacts at both customers and suppliers
- Project confidence, competence and detailed knowledge of the service in all interactions
- Build relationships with key stakeholders to help generate more referrals and improve conversion %
- Use logic and deductive reasoning to establish the root cause of any issues and effective problem-solving skills to resolve them
- Use empathy and understanding to see situations from the perspective of all stakeholders and use this to inform decision-making

**Person specification**:
**Education and experience**:

- Proven track record of high-performance in a results-driven administration or customer services environment
- Comfortable managing senior stakeholders both internally and externally
- Demonstrable commitment to continuous improvement in yourself and/or others
- Successful track record of working with bespoke IT systems
- Previous experience of implementing improvements to systems and processes

**Key attributes**:

- Delivering Results & Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical, and orderly way
- Presenting & Communicating Information: Speaks clearly and fluently, projects confidence and credibility; ability to positively portray verbal information in a compelling manner; remains calm under pressure
- Writing & Reporting: Writes clearly, succinctly, and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
- Working with people: Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit; recognises and rewards the contributions of others; listens, consults others and communicates proactively
- Resilience: Perseveres and is optimistic when faced with setbacks; adapts to changing circumstances; makes positive use of opportunities
- Deciding & Initiating Action: Makes prompt, clear decisions, takes responsibility for actions, acts with confidence and under own direction, demonstrates proactivity
- Planning & Organising: Able to manage own time and plans to achieve set objectives; can effectively prioritise; monitors own performance against deadlines and milestones

**What we offer**:

- Competitive salary and annual pay review
- Employee referral scheme - £1250
- 25 days leave plus Bank Holidays
- Cycle to Work scheme
- Online learning and commitment to CPD
- Flexible working arrangements and home working available
- Online Yoga session and monthly Wellbeing webinars
- Company pension - 6% employer contribution



  • Croydon, United Kingdom Health and Care Management Ltd Full time

    **About the Role**: Location - Croydon, hybrid working available Status - Full-time, permanent Salary - £23,400 to £25,000 We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets. From minor to catastrophic life changing injuries, our experience,...


  • Croydon, United Kingdom Smart Recruit Online Full time

    We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets. From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes...


  • Croydon, Greater London, United Kingdom Health Case Management Limited Full time

    About Our Team at Health Case Management LimitedJob DescriptionWe are seeking an experienced Rehabilitation Case Manager Lead to join our team in Croydon. As a key member of our leadership team, you will be responsible for leading and managing a team of rehabilitation case managers, ensuring that they have the necessary skills and resources to deliver...


  • Croydon, United Kingdom Jobheron Full time

    An experienced Rehabilitation Case Manager with 12-18 months of clinical / hands-on experience is needed to join the team at this leading provider of rehabilitation services nationwide to the corporate, general, and private medical insurance sectors on ahybrid working basis. The health services utilise an individual’s clinical hands-on experience in a...

  • Rehab Case Manager

    1 month ago


    Croydon, United Kingdom Health Case Management Limited Full time

    Role OverviewClinical Service Delivery ·       Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes ·       Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case...

  • Rehab Case Manager

    5 days ago


    Croydon, United Kingdom Health Case Management Limited Full time

    Role OverviewClinical Service Delivery ·       Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes ·       Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case...


  • Croydon, Greater London, United Kingdom Health Case Management Limited Full time

    About the CompanyHealth Case Management Limited is a leading provider of telehealth services, delivering high-quality patient care and outcomes.About the RoleWe are seeking a highly skilled Physiotherapist, Sports Therapist, or Sports Rehabilitation Therapist to join our team as a Temp Rehab Case Manager.Key Responsibilities:Deliver comprehensive telephonic...

  • Temp Case Manager

    3 weeks ago


    Croydon, United Kingdom Health Case Management Limited Full time

    Role OverviewKey Responsibilities:Deliver clinically robust, consistent, and comprehensive telephonic and video assessments which lead to the most clinically appropriate outcomesAssess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient and effective patient recovery, outcomes and case...

  • Temp Case Manager

    5 days ago


    Croydon, United Kingdom Health Case Management Limited Full time

    Role OverviewKey Responsibilities: Deliver clinically robust, consistent, and comprehensive telephonic and video assessments which lead to the most clinically appropriate outcomes Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient and effective patient recovery, outcomes and case...

  • Temp Case Manager

    1 month ago


    Croydon, United Kingdom Health Case Management Limited Full time

    Role OverviewKey Responsibilities: Deliver clinically robust, consistent, and comprehensive telephonic and video assessments which lead to the most clinically appropriate outcomes Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient and effective patient recovery, outcomes and case...


  • Croydon, United Kingdom Health Case Management Limited Full time

    About Health Case Management Limited">We are a leading provider of healthcare solutions, and we are currently seeking a skilled Physiotherapist, Sports Therapist, or Sports Rehabilitation Therapist to join our team as a Clinical Case Manager. This is an exciting opportunity to work in a fast-paced environment, using your clinical expertise to deliver...


  • Croydon, Greater London, United Kingdom Health Case Management Limited Full time

    About the JobHealth Case Management Limited is seeking a highly skilled Clinical Case Manager to join our team.In this role, you will be responsible for conducting telephonic assessments, developing treatment plans, and coordinating care with healthcare providers.This is an excellent opportunity for Physiotherapists, Sports Therapists, or Sports...


  • Croydon, United Kingdom ILS Case Management & Rehabilitation Solutions Full time

    About The Role **Location**:Croydon, CR2 **Days & Hours**:Full-time, Part-time and Bank hours available in line with the 2-week rolling rota. Typical shifts in term time are Monday - Friday, 3pm-8.30pm and Weekends, 8.15am-8.30pm. Shifts in the School Holidays are Monday - Sunday, 8.15am-8.30pm. There will be Bank cover available for Day and Waking Night...

  • Rehab Case Manager

    1 month ago


    Croydon, United Kingdom CV-Library Full time

    Role OverviewClinical Service Delivery ·       Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes ·       Assess, plan, implement and evaluate appropriate interventions and clinical pathways...


  • Croydon, Greater London, United Kingdom Health Case Management Limited Full time

    Welcome to Health Case Management LimitedAbout the RoleWe are currently seeking an experienced Clinical Services Coordinator to join our team in Croydon. This is an exciting opportunity to make a real difference in the lives of our patients and contribute to the delivery of high-quality clinical services.Job Summary:The successful candidate will be...


  • Croydon, Greater London, United Kingdom Health Case Management Limited Full time

    About the Role:As a Clinical Telehealth Specialist at Health Case Management Limited, you will have the opportunity to work in a fast-paced, dynamic environment, delivering telephonic and video assessments to patients. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. If you...

  • Temp Case Manager

    1 month ago


    Croydon, United Kingdom CV-Library Full time

    Role OverviewKey Responsibilities: Deliver clinically robust, consistent, and comprehensive telephonic and video assessments which lead to the most clinically appropriate outcomes Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient and effective patient recovery, outcomes and case...


  • Croydon, United Kingdom Jobheron Full time

    Established in 2003, the leading service provider in the rehabilitation and case management arena is now looking for a Clinical Assistant to join their team in Croydon or Manchester. Providing services to the insurance, corporate and legal sectors, the companyassists injured and ill individuals to recover and return to work or their pre-injury condition....


  • Croydon, Greater London, United Kingdom Health Case Management Limited Full time

    Company OverviewHealth Case Management Limited is committed to delivering high-quality patient care and outcomes through innovative telehealth services.Job Summary:Join our team as a Temp Rehab Case Manager, providing critical support to patients through telephonic and video assessments.Responsibilities:Conduct comprehensive telephonic and video assessments...


  • Croydon, Greater London, United Kingdom Health Case Management Limited Full time

    Role OverviewThe Health Case Management Limited is seeking a skilled Telephonic MSK Assessment Specialist to join their team. As a key member of the company, you will be responsible for conducting clinically robust, consistent, and comprehensive telephonic and video assessments.Key Responsibilities:Deliver high-quality assessments that lead to the most...