Transport Load Planner

Transport Load Planner (Witron)

The Details:

- Salary: £32,212.00 Per Annum
- Hours: 45 Hours Per Week
- Shift Pattern: Monday to Friday
- 28 days holiday inclusive of bank holidays
- Monthly Pay
- Parking Onsite

Key Duties and Accountabilities (will include but not be limited:

- Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
- Answering and responding to all incoming calls in a prompt and polite manner.
- Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
- Liaising with the management team ensuring the smooth operation of the transport department.
- Ensure all inbound/outbound paperwork is completed promptly and accurately
- Monitor and chase documentation in support of the transport operation.
- Produce statistics as and when required.
- Undertake administrative and filing duties to meet needs of the Transport Department.
- Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
- Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
- Maintain and expand an excellent pro active relationship with existing customers and suppliers.
- Dealing with customer and supplier enquiries and complaints from investigation through to closure.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner.
- Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports
- Work closely with the Accounts and Finance teams in order to fully understand Customer and Suppliers requirement and expectations.
- Maintain data security and integrity in line with business needs.
- Creation of customer KPI reports
- Collation of accurate data to create customer invoices
- Maintain a safe working environment that complies with all aspects of the company’s H & S Policy

Key Experience and Qualifications:

- Excellent computer literacy (Microsoft Office, Word & Excel)
- Previous administration experience.
- Good numeric skills - including accuracy.

Technical Skills and Behavioural Competencies:

- Well developed verbal and written communication skills.
- Strong analytical and numeracy skills
- Good level of financial understanding
- Flexibility
- Help maintain a motivating focused team environment.
- Enthusiastic and energetic personality
- Enjoys working to deadlines
- Ability to work on own initiative, demonstrates organizational skills.

Site/Customer Specific Date:

- Witron live planning on a daily basis.
- Ensuring Customer service levels are me.
- Ensuring correct documentation is issued/received for all collections/deliveries.
- Recording all cancelled collections/deliveries so that the customer can be charged accordingly
- Liaising with all customers on a daily basis
- Ensure all POD’s are to customers specification
- Dealing promptly with customer queries, complaints and instructions
- Building and developing relationships with the customer, transport team, drivers, other depots, subcontractors and agencies
- General administrative tasks
- Paperwork for tipping
- Chasing missing paperwork
- Attending production meetings
- Distributing final transport plan
- Planning and recording all uplifts
- Responsible for managing stock levels & ordering of pallets for site. CHEP and SAP experience.

**Benefits**:

- Pension Scheme
- Cycle2Work scheme
- Employee Assistance Program
- SPIRIT Awards - Peer to Peer recognition

**INCLUSION**

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.