Fire & Security - Regional Service Manager

1 month ago

Kent, United Kingdom MARLOWE FIRE & SECURITY LIMITED Full time

**Fire & Security Regional Service Manager - South West - Remote**

**The Role**

The core focus of this role is to deliver a first class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base and to ensure maximum revenue generation whilst maintaining best in classhealth and safety compliance. To provide clear leadership of the regional team with clear communication of and adherence to company policies. Your duties will include, but are not limited to:

- To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLA's of customer and the NSI
- Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company commitments to its customers.
- Responsible for Regional P&L and profitability in accordance with agreed target parameters.
- Performance reviews of all regional engineers and competency reviews to support training requests
- Management of the Lead Engineers to deliver a first class service to all our customers whilst clearly delegating lead engineer responsibilities of day to day management of regional engineers.
- Management of the regional scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call out works within SLA of customers or NSI response times.
- To ensure first time fix rates of 85% within your region based on good stock control, analysis of customer equipment and sufficient technical training
- Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised.
- Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs
- Review department commitment regularly ensuring optimum utilisation of resources to achieve agreed service levels in line with agreed KPI's (engineering areas covered, call-out rotas and holidays)
- Audit and authorise service department running cost's Inc. - Time sheets, expenses, parts ordered, commissions, fuel expense.
- To act as escalation for customer needs, complaints, and concerns with a sense of urgency as and when required
- To monitor Health and Safety Compliance - completion of toolbox talks, health and safety audits (PPE, Ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences.
- To ensure Environmental Compliance - safe disposal of waste (ionised detectors / WEEE etc.), returns of waste transfer and consignment notes and to ensure all operatives carry the waste transfer certificate.
- To chair and hold regular management team meetings for the regions detailing best practice and ensuring all members of the team have an opportunity to develop
- To effectively manage aged calls ensuring backlog of all call types is managed in accordance with company targets.
- Complete management of subcontractors utilised within your region.
- Take ownership of all customers in relation to all aspects of service delivery.

**About you**:
To be successful in this role we are looking for somebody who has come from a similar back ground, has a tenacious and passionate work ethic and thrives under pressure. You will have:

- Experience in working in a similar role previously.
- Experience of managing a large group of fire & security service engineers and ideally, you will have experience in managing a team remotely
- Ideally you will have experience in the field and be comfortable in getting stuck in where needed.
- You will have experience within the fire and security industry
- Calm under pressure
- Excellent communicator with experience of managing an effective service team with proven results.
- Enthusiastic and effective man management skills.
- Experience of working in a challenging/ fast paced environment
- You will be professional, Assertive, and have a positive approach whilst also be comfortable in having the difficult conversations when required.
- You will have experience in pushing people to achieve their very best and ensuring that your team go above and beyond.

**What we offer**:
As part of the Marlowe Fire and Security team you will have access to some great benefits including:

- Basic Salary £40-45,000 Subject to experience
- Company Car & Fuel Card or Car Allowance £500 per month
- Company Laptop & Mobile Phone
- Attractive Bonus Scheme
- Royal London Pension Scheme
- 4 x Life Assurance
- Paid Refer A Friend Scheme
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Birthday Holiday
- Additional Day holiday for each full year of completed service
- Development and progression opportunities

**About us**

Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protection to ourcustomers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Griffin Fire, MJ Fire, MRFS, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression,Morgan Fire Protection.

  • Fire & Security Engineer - Service

    2 weeks ago

    Kent, United Kingdom Secure and Recruit Limited Full time

    Fire and Security Engineer Travel paid after 30 minutes * 23 days holiday rising to 25 + Bank holidays * £Our client is a well established Fire and Security company who have been serving the Kent and Sussex region for over 20 years, with their client base spanning across a vast market to include Commercial, Public Sector and Industrial sites....

  • Fire & Security Engineer - Service

    2 weeks ago

    Kent, United Kingdom Secure and Recruit Limited Full time

    Fire and Security Engineer Travel paid after 30 minutes * 23 days holiday rising to 25 + Bank holidays * £Our client is a well established Fire and Security company who have been serving the Kent and Sussex region for over 20 years, with their client base spanning across a vast market to include Commercial, Public Sector and Industrial sites....

  • Fire & Security Engineer - Service

    2 weeks ago

    Kent, United Kingdom Secure and Recruit Limited Full time

    Job Description Fire and Security Engineer Travel paid after 30 minutes ~23 days holiday rising to 25 + Bank holidays ~£Our client is a well established Fire and Security company who have been serving the Kent and Sussex region for over 20 years, with their client base spanning across a vast market to include Commercial, Public Sector and Industrial...

  • Sales Consultant

    2 hours ago

    Charing, Kent, United Kingdom Chubb Fire & Security Limited Full time €40,000

    Company Description Chubb Fire & Security are looking to hire a Fire or Security Sales Consultant. The main goal of this role is to sell the full portfolio of fire detection and prevention solutions and services and Electronic security systems (CCTV, Access Control, Intruder Alarms) to a range of existing customers and new customer prospects in the B2B arena...

  • Fire & Security Engineer - Service

    2 weeks ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. Full-time, Permanent. 34,000 Per Annum, Negotiable Depending on Experience. The company is looking for a Fire & Security Engineer to join their team. The role includes a variety of Fire & Security Maintenance & Installation within the Kent, London,...

  • Fire & Security Engineer - Service

    2 weeks ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. Full-time, Permanent. 34,000 Per Annum, Negotiable Depending on Experience. The company is looking for a Fire & Security Engineer to join their team. The role includes a variety of Fire & Security Maintenance & Installation within the Kent, London,...

  • Fire & Security Engineer - Service

    2 weeks ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. Job Type: Full-time, Permanent. Salary: £34,000 Per Annum, Negotiable Depending on Experience. The company is looking for a Fire & Security Engineer to join their team. The role includes a variety of Fire & Security Maintenance & Installation...

  • Fire & Security Engineer - Service

    2 weeks ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Full time

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. Job Type: Full-time, Permanent. Salary: Competitive Salary, Depending on Experience. The company is looking for a Fire & Security Engineer to join their team. The role includes a variety of Fire & Security Maintenance & Installation within the Kent,...

  • Fire & Security (Service Engineer)

    2 weeks ago

    Maidstone, Kent, United Kingdom EDSB Ltd Full time

    EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused...

  • Fire & Security (Service Engineer)

    2 weeks ago

    Maidstone, Kent, United Kingdom EDSB Ltd Full time

    EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused...

  • Fire & Security (Service Engineer)

    2 weeks ago

    Maidstone, Kent, United Kingdom EDSB Ltd Full time

    EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused...

  • Senior Fire and Security Engineer

    1 month ago

    Kent, United Kingdom Tech-People Full time

    Senior Fire and Security Engineer A well established and market leading fire and security specialist have key requirements for a Senior Fire and Security Engineer, to assist in further supporting the service team. Training will be provided for this role. As the Senior Fire and Security Engineer, you will be: Senior Fire and Security Engineer will be able...

  • Senior Fire and Security Engineer

    1 month ago

    KENT, United Kingdom Tech-People Full time

    Senior Fire and Security EngineerA well established and market leading fire and security specialist have key requirements for a Senior Fire and Security Engineer, to assist in further supporting the service team. Training will be provided for this role.As the Senior Fire and Security Engineer, you will be:Senior Fire and Security Engineer will be able to...

  • Fire & Security Engineer - Service

    2 weeks ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time €34,000

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. Job Type: Full-time, Permanent. Salary: £34,000 Per Annum, Negotiable Depending on Experience. The company is looking for a Fire & Security Engineer to join their team.

  • Fire & Security Engineer - Service

    1 week ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time €34,000

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. Job Type: Full-time, Permanent. Salary: £34,000 Per Annum, Negotiable Depending on Experience. The company is looking for a Fire & Security Engineer to join their team.

  • Fire & Security Engineer

    2 weeks ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. Job Type: Full-time, Permanent. Location: Sittingbourne, Kent. Salary: £34,000 Per Annum, Negotiable Depending on Experience. Abut The Role: The company is looking for a Fire & Security Engineer to join their team. This incredible opportunity is...

  • Fire & Security Engineer

    2 weeks ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. Job Type: Full-time, Permanent. Location: Sittingbourne, Kent. Salary: £34,000 Per Annum, Negotiable Depending on Experience. Abut The Role: The company is looking for a Fire & Security Engineer to join their team. This incredible opportunity is...

  • Logistics / Transport Supervisor

    2 weeks ago

    Sevenoaks, Kent, United Kingdom Chubb Fire & Security Group Full time

    Chubb Fire & Security is currently recruiting a Branch Logistics Coordinator in the South East Team to support our team of Portable Fire Extinguisher (PFX) Engineers. The main goal of this role is to coordinate all aspects of the supply chain operations within the branch and support all warehousing and logistics aspects of the business. Process all...

  • Fire & Security Engineer - Service

    3 hours ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time €30,000

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. The following information provides an overview of the skills, qualities, and qualifications needed for this role. Job Type: Full-time, Permanent. Salary: £34,000 Per Annum, Negotiable Depending on Experience. The company is looking for a Fire &...

  • Fire & Security Engineer - Service

    1 hour ago

    Sittingbourne, Kent, United Kingdom Recruitment Helpline Ltd Full time €30,000

    An excellent opportunity for an experienced Fire & Security Engineer to join a well-established company. The following information provides an overview of the skills, qualities, and qualifications needed for this role. Job Type: Full-time, Permanent. Salary: £34,000 Per Annum, Negotiable Depending on Experience. The company is looking for a Fire &...