Administrator - Audiology

2 months ago

Oxford, United Kingdom Oxford Specsavers Hearcare Full time

**About us**

Oxford Specsavers Hearcare is a small business in Oxford. We are professional, agile, and our goal is to Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store..

Our work environment includes:

- Growth opportunities
- On-the-job training
- Company perks
- Safe work environment

**Role**

Be responsible for the Audiology administration for the Oxford Hub and its spokes by assisting in the smooth operation of the store and delivery of excellent customer service through accurate and efficient administration in order to achieve business objectives.

**Responsibilities**
- Attending store meetings
- Creating and maintaining action logs/minutes
- Audiology diary management
- Stock takes controls and submission
- Completing pre-appointment calls and reminder letters
- Banking and cash handling
- Answering phones, taking appointments, dealing with general Audiology queries

**Essential skills**
- Strong organisational skills
- Attention to detail
- Ability to plan your own work, work on your own initiative and meet deadlines
- Ability to manage pressure and conflicting demands and prioritise tasks and workload
- Oral and written communication skills
- Tact, discretion and respect for confidentiality
- Pleasant, confident telephone manner
- Teamwork
- Reliability and honesty
- Retail customer service experience (preferable)

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

**Salary**: £23,000.00 per year

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Oxford (preferred)

Work Location: In person

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