Administration Receptionist Apprentice

**Apprenticeship summary**

**What will the apprentice be doing?**

The primary function of this role is to:

- To assist in the smooth and efficient running of the Merseyside Federation Branch Board Office with a strong focus on customer service for Police Federation members
- Assist with marketing via social media

**Your general duties will include**:

- Meet and greet all visitors ensuring they are dealt with in a timely manner
- Deal with member queries and issues appropriately
- Take telephone messages and forward to appropriate staff, federation reps and executive team
- Check force system forwarding or dealing with enquiries appropriately
- Maintain the reception diary, ensuring facilities are prepared and checked for meetings and catering ordered where appropriate
- Maintaining security by operating entry and exit to the office, ensuring visitors are tracked in and out
- Maintaining the fire safety log and supporting performing weekly fire alarm tests
- Distribute all incoming mail, log delivery of parcels and remove from reception, storing or delivering were appropriate
- Supporting the communications for the branch, assisting with web site and social media input
- Creating campaigns and sending members regular information bulletins, offers and relevant news
- Carry out ad hoc administrative tasks assigned from time to time
- Maintain confidentiality in all tasks

**What training will the apprentice take and what qualification will the apprentice get at the end?**

During this apprenticeship, you will be supported by The Learning Foundry to work towards a level 3 Business Administrator Apprenticeship.

You may be required to attend a series of workshops at our Liverpool City Centre Campus and will also meet with your tutor one to one, on a monthly basis.

**What is the expected career progression after this apprenticeship?**

This opportunity could lead to a permanent position and a chance to progress within the organisation following a successful apprenticeship.

**Requirements and prospects**

**Desired skills and personal qualities**
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

**Qualifications**
GCSE or equivalent English (Grade 4 / C) Essential
GCSE or equivalent Maths (Grade 4 / C) Essential

**Things to consider**

**Job Types**: Full-time, Permanent

**Salary**: £18,200.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: VAC1000126871