L6 Digital Technology Apprentice

Rugley
- Posted 25 mins ago

**Total Enterprise Solutions**

**Level 6 Digital Technology Solutions**:
**Company** -** Total Enterprise Solutions

**Full Address
- **Grosvenor Court, Lea Hall Enterprise Park, Wheelhouse Road, Rugeley WS15 1LH Office Based Rugeley - availability of some homeworking 1 day per week.

**Weekly Hours Worked - **Monday to Friday, 9am to 5.30pm with 1 hour lunch break.

**Salary**- £14,000 per year with annual salary reviews

**About Total Enterprise Solutions**:
Total Enterprise Solutions are a Microsoft Partner supporting charities and not-for-profit organisations with the implementation of Business Central and Dynamics 365 CRM. Between us we have over 1000 years of experience and we have a team of finance, charity and Microsoft experts and developers who have been helping Customers for over 20 years. We are experts at what we do, and we are proud to be the only UK Microsoft Dynamics partner dedicated solely to the charity and not-for-profit sector.

**Brief job description**:
Estio Training have an exciting new opportunity for a Degree level Digital and Technology Solutions Apprentice with Total Enterprise Solutions, a Charity focused digital transformation services Company based in Rugeley, Staffordshire.

TES are looking for an enthusiastic Digital Technology Apprentice to join our growing team.

Dynamics Partner dedicated to the charity and not-for-profit sector**. **TES are a highly knowledgeable team of consultants, project managers, sales people and managed Services professionals delivering world class Microsoft products to charities in order to make a real social impact.

This is an amazing opportunity for an enthusiastic and aspiring IT professional to take the first steps into a career in IT and software delivery and support. As an apprentice as TES, you will continually learn new technologies and will have the opportunity to experience and exposure to a wide variety of roles in IT before deciding on which area you wish to specialise.

You will begin your career at TES as a key part of our managed services team and will assist customers with a wide variety of product enquiries. Whilst learning from our team of experts on the job you will also complete a level 6 BSC Digital Technology Solutions Degree (Apprenticeship).

**Your duties and responsibility in this role will consist of**:

- Providing excellent customer service.
- Managing customer contact from our online portal, telephone and live chat.
- Ensuring the correct level of troubleshooting and diagnostics are applied to customer incidents.
- Create knowledge base articles and processes documentation for products, known issues and work arounds ensuring these are reviewed and maintained.
- Assist with the delivery and implementation of small customer software projects.
- Communicate with customers clearly updating on status, progress and resolution.
- Effectively prioritising work ensuring that customer experience is maintained to a high level.
- Attend customer sites UK wide as and when required.

**Qualifications**:

- 5 GCSEs grades A*-C/9-4 or equivalent including English Language and Maths)
- 104 UCAS points

**Skills Required**:

- Demonstrable customer service experience is essential.
- Driving licence and access to a car is desirable.
- Knowledge of Microsoft stack is desirable.
- Evidence of relevant IT qualification or learning is desirable.

**Personal Qualities**:

- Highly motivated to pursue a career in IT.
- Demonstrable interest in software implementation or creation.
- Excellent communicator.
- Team player.
- Enthusiastic and willing to learn.
- Able to manage rapidly changing demands and priorities.

**Perks and Benefits**:

- Regular team social events.
- 25 days holiday per year plus bank holidays - increasing with service.
- 5% employer pension contribution.
- Death in Service cover.
- BUPA private medical insurance.
- Regular team social events.
- Additional TES specific learning content available all year through our own online learning platform.
- Annual pay reviews**.**:

- TES Branded uniform**.**

**Future Prospects**:
This role offers long term opportunities to progress to a permanent position upon completion of the apprenticeship.

**Training to be provided**:
Estio/BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 6 Digital and Technology Solutions Professional Degree Apprenticeship.