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Customer Services Officer

4 months ago

Bognor Regis, United Kingdom PERFECT MOSSION LIMITED Full time

In this role your focus will be to provide an efficient, informative customer journey. You will provide a transactional front-line service direct to customers. You will ensure solutions to queries, escalating where necessary.

Throughout you will keep customers informed and ensure issues are resolved within agreed timescales.

Specifically, this role will:
Proactively engage with the community and Councillors, keeping them up to date.

Reduce the customer journey, ensuring there is ownership for the customer enquiry and that the customer is kept updated.

updated.

Be proactive in providing information to the wider service so correct action is taken and customers are kept informed.

Work collaboratively ensuring reports and required works are efficiently coordinated and communicated.

Provide customer service through social media.

Support the Highways service by taking ownership and coordinating Freedom of Information responses.

Work to customer focused processes and policy. This is predominantly a desk-based role, with the requirement to take frequent phone calls and manage regular interruptions.

You will need to be able to work flexibly during the week to cover the team hours between 8am and 6pm.

Working arrangement - initial 2 weeks training based in Durban House, followed by blend of WFH and 1 day a week in the office

**Job Types**: Full-time, Temp to perm
Contract length: 4 months

**Salary**: From £13.20 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- customer service: 5 years (required)
- Administrative: 5 years (required)

Work Location: Hybrid remote in Bognor Regis

Reference ID: perfect - RQ928189