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Technical Writer

4 months ago

Reading, United Kingdom Advantage Resourcing Full time

Role: Creative Technical Writer

Contract Length: November 2023

Location: Reading (Hybrid)

The Documentation Specialist assists in creating technical documents such as manuals and product descriptions.
- Updates existing technical documents and documents new features.
- Participates in research and interviews to understand product details.
- Uses templates and follows a style guide for document creation.
- Creates simple diagrams and captures screenshots.
- Reviews, analyses, and updates content to maintain accuracy and continuity.
- Performs proofreading as needed/assigned.

The Documentation Specialist is responsible for the creation of scripts to be used by the testing organization. The Documentation Specialist will need to make sure that the regression testing scripts are up to date and work with Global Technical Solutionsto develop acceptance testing for new program releases.
As part of these releases, the Documentation Specialist is responsible for developing and implementing messaging and collateral to impact and persuade a target audience (e.g., employees, consumers, and investors). These documents will encompass all of the Sales,GCS, and Sales Operations processes to ensure simple understanding and efficient workflows for our 1200+ Sellers and 200+ Success Managers.

**Description**:

- Bachelor's Degree or 5 years of experience.
- 4 or more years experience in Documentation, technical script writing, L&D, or Communications
- General Knowledge of Google Suite (Sheets, Docs, & Slides), mandatory experience with Salesforce as a user, admin experience desirable.
- Overall understanding of SaaS business processes and experience in implementing solutions to gaps from a technical and/or project management perspective.
- 2 or more years of experience with Constant Contact or similar.
- Need to be inquisitive and constantly wondering how we can make the sales cycle faster, more effective, and/or easier to complete.
- This role Interacts regularly with Sales Directors, Associate Directors, and the VP of Global Sales. Also interacts regularly with Marketing, Strategy, Legal, GTS, and Business Intelligence leadership.
- The team will also work regularly with the larger Business Group to bridge the gaps between respective sales strategies.
- Ability to see the big picture and potential risks of interaction between system