Senior Trainer

Would you like to be part of a team of Senior Trainers making a key contribution to providing a comprehensive bespoke package of digital training ensuring a blended training approach?

This is an exciting opportunity to work within the Digital IT Training Team at Liverpool University Hospitals NHS Foundation Trust. The team provides Digital IT Training and Support to all staff across all areas/sites of the Hospital.

If you are enthusiastic, experienced and can demostrate a commitment to the Trust values we would like to hear from you.

Design, deliver and evaluate training on a daily basis to enable staff to effectively use hospital system software, office automation and on-line learning software, including actively contributing to the extensive training schedule required to meet the requirements of the organisation.

Assist the Training Leads in developing and maintaining the End User Training Environment (EUTE). This will include creating and inputting dummy data, ensuring that the training environment can be used by all levels of staff, whilst adhering to the relevant project plans and timescales.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Job Summary

A team of Senior Trainers will be appointed who will work under the direct supervision of the Training Leads to deliver a high-quality digital training service across the Trust.

The Senior Trainer will make a key contribution to providing a comprehensive bespoke package of digital training ensuring a blended training approach.

The post holder will support the Training Leads to deliver the required number of training places per year for a wide variety of different specialties, systems, disciplines and which is suitable to meet the needs of all staff, as appropriate, including clinicians.

Key responsibilities
- Design, deliver and evaluate training on a daily basis to enable staff to effectively use hospital system software, office automation and on-line learning software, including actively contributing to the extensive training schedule required to meet the requirements of the organisation.
- Assist the Training Leads in developing and maintaining the End User Training Environment (EUTE). This will include creating and inputting dummy data, ensuring that the training environment can be used by all levels of staff, whilst adhering to the relevant project plans and timescales.
- Receive, assess and respond to user queries, providing problem solving support and follow-up training, if appropriate. This includes providing a ‘help-desk’ style service, specifically for training related issues, ensuring that all queries are logged, answered and resolved in a timely manner.
- Work closely with the Training Leads in designing, planning and delivering refresher training for clinical and support staff with the key aims of : - o improving the quality, timeliness and completeness of data collected
- enhancing the appreciation of the importance and benefits of accurately recording electronic patient data amongst clinical and support staff members.
- Understand and interpret the Role Based Access Controls (RBAC) as defined in the digital systems, to design training which meets the needs of users. This must be in line with the functionality of the new system and must ensure that staffs have appropriate access to fulfil their role whilst complying with Data Protection Legislation.
- Ensure that all data regarding delegates, training timetable, accommodation, etc. is supplied to the faculty administrator in a timely and complete manner which supports the updating of the digital training database. This will involve validating this data and raising appropriate documentation for user accounts in advance of training courses.
- Evaluate and monitor training, refresher and awareness courses, delivered within the remit of the post, including post-training departmental / ward / community / organisation competence-monitoring visits.
- Actively support and contribute to the development and delivery of workshops, presentations, awareness sessions, etc. which promote best practice and demonstrate the scope of the digital training ser