Saturday Receptionist

**Saturday Receptionist Role**

Haddon Hall Care Home, conveniently located on the A515 London Road in the Beautiful Historic Spa Town of Buxton, provides 24-hour residential, nursing and dementia care to the elderly.

We look after up to 75 residents in beautifully decorated, private, en-suite bedrooms, with a range of well-appointed lounges, dining rooms and landscaped, terraced gardens.

As part of the Porthaven Care Home Group, we are committed to delivering person-centred care through the development of individualised care plans, to ensure the physical, emotional and social needs of our residents are met, and that they receive care that promotes choice, dignity and respect.

**Summary**

As part of the home’s team you will, at all times, need to provide a professional “front-of-house” welcome to all visitors to the home. The post is a weekend position covering the hours of 10:00-15:00 Saturday and Sunday.

**Primary Responsibilities**
- Promote the Home and Porthaven as a provider of high quality care
- Receive all incoming telephone calls in a timely manner (4 rings max) and re-direct as appropriate. Ensure that messages are passed on promptly to the appropriate person whilst observing the need for confidentiality. Full knowledge of the telephone system is essential as you will be required to hold calls whilst transferring other.
- Meet and greet all guests making sure they have signed into the building. Inform the Home Administrator / Home Manager of any professional visitors to the home before they are directed to their appointment
- Ensure sufficient office and stationery consumables are available, stock take the stationery on a monthly basis, making out an appropriate order for the Home Administrator to authorise for processing
- Receive all incoming faxes ensuring they are delivered to the appropriate department / person whilst observing the need for confidentiality
- Photocopying, faxing / scanning as and when required, while ensuring economic use of all resources
- Receive the mail making sure all “Home Mail” is delivered to the Home Administrator whilst resident mail is delivered to the appropriate floor. Posting all outgoing mail for the home
- Recording any new staff members for uniforms & badges ready for Home Administrator to order
- Completion of the Home Admissions book for all new residents & discharges
- Ensure that all deliveries to the home are acknowledged and delivered to the appropriate department
- Ensure that the reception area is maintained to a clean and tidy standard at all times
- Banking / Post if required.

**Knowledge and Skill Requirements**
- Excellent reading, writing, and arithmetic skills required
- Competent in the use of Microsoft Office Software
- Discretion in the handling of confidential information
- Pleasant and effective telephone manner.

**Personal Qualities**
- Suitably dressed and of professional appearance, with a pleasant approachable manner
- Ability to communicate effectively with a wide range of people
- Strong self-motivation and flexible team-member
- Ability to multi-task and prioritise between tasks

**Working Conditions**
- Working conditions are normal for an office within a care home environment
- The above job description is meant to describe the general nature and level of work being performed. This job description in no way states or implies that these are the only duties to be performed. Employees will be required to perform other job-related duties requested by the Home Administrator or the Home Manager

**Generic Core Duties**
- Positively promote the Home through personal conduct both within and outside working hours
- Ensure that you have read and understood all relevant company policies and procedures and that you comply with these at all times
- Attend and participate in all training sessions and staff meetings as required
- Maintain good working relationships with all colleagues at all times

All applicants need to pass a DBS.

**Job Type**: Permanent

**Salary**: £10.50

Part-time hours: 7.5 hours per week (every saturday)

**Job Type**: Part-time
Part-time hours: 7.5 per week

**Salary**: £10.50 per hour

Schedule:

- Day shift
- Weekends only

Ability to commute/relocate:

- Buxton, SK17 9NW: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you aged 18 or over and have had both COVID-19 Vaccines

Work authorisation:

- United Kingdom (required)

Work Location: In person