Credit Controller

7 months ago

Belfast, United Kingdom Power NI Full time

**Location**

Newforge Lane, Belfast

The entrance to Newforge Lane lies off the Malone Road and is well-served by bus Metro Service 8.

**Contract ** Permanent

**Working Hours** 37 hours Monday to Friday

**Bonus **Up to 10% of annual salary

**Hybrid Working** 2 days working from the office and 3 days working from home

Energia Group is a leading energy company with substantial businesses in both RoI and NI, dedicated to playing a key role in decarbonising Ireland’s energy system.

Operating through three key business units - Renewables, Flexible Generation, and Customer Solutions (Energia in RoI and Power NI in NI) - we provide advanced energy solutions and technologies through our brands, Energia and Power NI.

At Energia Group, we are dedicated to driving Ireland's renewable energy future while supporting local communities through partnerships and initiatives such as employee volunteering programmes and community benefit funds.

Power NI, as part of Energia Group, is Northern Ireland’s most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today - for a greener, more sustainable tomorrow. We are NI’s largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. We are driving positive change for people living here and for the future of our planet through sustainable, smart, affordable and customer centric products and services.

Proudly led by experts and home to many future leaders, our talented employees are our most valuable assets. We invest in their development through various Learning and Development Programmes to nurture sustainable careers and support our employees' personal development plans.

With our People Strategy, we prioritise a safe and inclusive work environment, supporting employees at every stage of their careers. We are committed to diversity and inclusion, signatories to the elevate pledge, and hold the Bronze diversity mark.

We are looking for people with positive energy, who want to make an impact in their roles through a meaningful career with us.

**About the role**

We have exciting opportunities for skilled specialists to join our award-winning teams. The role will involve negotiating with customers to offer suitable repayment options, working within a high performing team to provide our customers with the best tailored solution for each individual.

**About you**

What you’ll need:

- Experience of having difficult conversations in a fast paced, target driven, telephone-based environment.
- Strong resilience and adaptability.
- Strong communication skills.
- Strong negotiation skills.
- Proficient in use of Microsoft Outlook, Teams and can manage multi-channel communications.

**What We Offer**
- Starting salary £25,000 with opportunities to progress to £28,500, plus up to a 10% annual bonus. Additional opportunities to progress to £31,000, following development to a Senior Credit Controller.
- Annual Cost of Living Review
- 23-25 days Holiday Allowance + 11 stats and opportunity to buy more
- Career Progression and Development - Almost 100% of our promotions are from within the organisation
- Internal L&D courses, mentoring, external networking and year-round learning
- Enhanced Maternity and Paternity Pay
- Family Friendly Policies
- Health Care
- Sick Pay
- Award Winning Wellbeing Programme
- Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology
- Sports Club
- Social Club
- Laya Virtual Gym Membership
- Free Flu Jab
- Cycle to Work Scheme
- Volunteering days and more

**Awards**
- Best Corporate Wellbeing Programme - Customer Experience Award
- Women in STEM - Best Recruitment Campaign
- Special Award for CSR and Charitable Initiatives - UK Utilities and Telecom Awards
- Best Storytelling Award - Spider Awards
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year - Greener Possibilities

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£31,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Belfast

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