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Help Desk Planner

4 months ago

Wigan, United Kingdom Link Contracting Services Limited Full time

Join the Award Winning Team at Link Contracting Services Ltd.

Join our dynamic team as a Help Desk Planner and play a key role in ensuring successful account management. We’re seeking a highly motivated individual who can prioritise workload and meet tight deadlines with ease. With experience in administration, you’ll help drive operational and administrative support to new heights. If you’re eager to make a real impact, this is the opportunity you’ve been waiting for.

Working as part of our Contract Support team, you will organise and plan works for the Engineers, assigning works through our CAFM system to ensure we send the right trade, at the right time and keep their travelling time to a minimum.

**Responsibilities**
- Answer telephone calls professionally
- Fully populate Maintenance Engineers work schedules
- Monitor Engineers productivity and travel
- Liaising with sub-contractors to ensure timely resolution of maintenance issues
- Ensure the clients KPIs, SLAs and requirements are met

**Skills**
- Experience in customer service principles and practices
- Inputting information into call management databases
- Excellent verbal and written communication skills
- Knowledge of property maintenance processes will be an advantage
- Ability to work under pressure, with ever-changing workloads
- Can liaise with clients, customers and colleagues at all levels
- Ability to work within a Helpdesk team environment
- Professional ‘can do’ attitude

**In return, you’ll receive**:

- Earn a competitive salary of £9.50 per hour and enjoy stability and security in your role.
- Enjoy a standard workweek of 42.5 hours from Monday to Friday.
- Workplace pension contributions - 3% employer, 5% employee.
- 22 days annual leave + 8 Bank Holidays increasing with service.
- Opportunities to give back to the community through fundraising.
- Enhance your skills with ongoing training and opportunities for career progression.
- Reap the rewards of your hard work with an annual bonus program that acknowledges your contributions to the company.
- Regular social events funded by the company, providing an opportunity to bond with your colleagues and have some fun outside of work.
- Onsite parking.

**Salary**: £9.50 per hour

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: One location