Counter Assistant/pharmacy Healthcare Assistant

7 months ago

Arundel, United Kingdom Shopwyke Healthcare Limited Full time

**About Us**:
We are an independent community retail pharmacy based in the heart of Arundel, West Sussex. The pharmacy is currently only providing private services alongside retail and over the counter medicines. This is due to change to include NHS prescription services in due course.
Our key focus is the delivery of a patient/customer centred service with professional Integrity.
If you are interested and/or have a passion for patient centred health care and customer service, we would like to hear from you
The emphasis is on patience, good communication skills, team work and a can - do attitude.
If this is you, we would love to hear from you

**Full Job Description**

**Purpose**:

- To be the first point of contact for all customers.
- To serve customers appropriately and sensitively.
- To provide patient advice within scope of training and refer to pharmacist where appropriate.

**Key Responsibilities**:

- Welcoming customers in a professional and friendly manner.
- To receive prescriptions from customers and ensure they reach the dispensary in a timely manner.
- Answering and dealing with telephone queries appropriately.
- To ensure that the pharmacy environment is welcoming, professional and clean at all times.
- To respond to symptoms described by customers by following agreed protocols and using your own knowledge and judgement.
- To select and recommend suitable products and provide advice to patients presenting with symptoms and or minor ailments.
- To ensure the safe and correct transfer of dispensed items to patients and to patient representatives.
- To identify medicine related problems or queries and bring these to the attention of the Responsible Pharmacist.
- To ensure the safe and appropriate storage of medicines.
- To assist with stock control/management and the maintenance of reasonable stock levels within the pharmacy.
- To assist with the engagement of patients onto services where appropriate.
- To maintain an up-to-date knowledge of over the counter remedies and minor ailments by reading journals, product information and training resources.
- To ensure the pharmacy is kept clean and tidy at all times.

To assist in providing Pharmaceutical care to patients by carrying out reasonable duties as determined by the pharmacist. To ensure that the cleanliness of the pharmacy is maintained to the highest standards at all times.

**Personal Specification**:

- A warm, friendly and professional attitude towards customers.
- We are looking for an individual whose empathetic and tactful with excellent communication and customer service skills.
- Good time management and organisation skills.
- Excellent team working skills with the ability to work independently within reason.
- To be working towards, have completed or willing to complete an accredited MCA training course under the guidance of the Pharmacist.
- Ability to follow instructions and a willingness to learn, as training will be ongoing.
- Experience of money handling, till operations and maintaining finance records.

/ Part-time Salary: £8.60 - £11.44ph Schedule: 8 hour shift
- Mon-Fri: 9am-6.30pm, Sat: 9am-2pm. **Hours and days negotiable.**

Experience: GCSE Maths & English or equivalent Pharmacy/Healthcare: 1 year (preferred) Benefits: Employee discount, support with training and development.

**Job Types**: Full-time, Part-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Retail Pharmacy / customer service: 1 year (required)

Licence/Certification:

- Right to work (required)

Work Location: In person

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