Customer Assistant-operations
5 months ago
Work Pattern:
week 1
tue 18.15 -23.30,thur 15.30-23.30 sat 15.30-23.30
week 2
sun 11.30-19.30,tue 18.15-23.30,friday 15.30-23.30
**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
East Dulwich, GREATER LONDON, ENGLAND;
Dulwich SF
-
Customer Assistant
5 months ago
East Dulwich, United Kingdom M&S Full time**Summary** Mon - 07.00-11.00 Tues - 07.00-11.00 Wed - 07.00-11.00 Thurs - 07.00- 11.00 Sat - 06.00-14.00 **All the details** **This job is paid at normal rate of pay plus 50p an hour. Work pattern Mon - 07.00-11.00 Tues - 07.00-11.00 Wed - 07.00-11.00 Thurs - 07.00- 11.00 Sat - 06.00-14.00 This role is paid at the normal rate of pay plus 50p extra an...
-
Customer Service Assistant
6 months ago
East Dulwich, United Kingdom Cineworld Group Plc Full time**Customer Service Assistant - East Dulwich**: Business Area: Picturehouse Cinemas Job type: Flexible Hours Job ref: 071596 Published: about 4 hours ago JOB TITLE Customer Service Assistant **Contracted**: 24 hours DIRECT REPORT TO Supervisor RESPONSIBLE FOR N/A at this level JOB PURPOSE To welcome visitors to the cinema in an individual and...
-
Customer Assistant
6 months ago
East Dulwich, United Kingdom M&S Full time**Summary** Working Pattern: Sunday 09:45-18:30 **All the details** **Working Pattern** Sunday 09:45-18:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice...
-
Customer Assistant
6 months ago
East Dulwich, United Kingdom M&S Full time**Summary** Working Pattern Sunday 14:30-18:30 Tuesday 19:30-23:30 Wednesday 19:30-23:30 Thursday 19:30-23:30 **All the details** **Working Pattern** Sunday 14:30-18:30 Tuesday 19:30-23:30 Wednesday 19:30-23:30 Thursday 19:30-23:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...
-
Customer Team Leader
6 months ago
East Dulwich, United Kingdom Coop Full time**Customer Team Leader** - Location: 56 - 62 Lordship Lan, Dulwich, London, SE22 8HJ- Pay: £14.47 per hour including London allowance- Contract: 21 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...
-
Customer Assistant
6 months ago
East Dulwich, United Kingdom M&S Full time**Summary** 22.25 hr per week Sun 11.30 - 18.30, Thur - Sat 18.00 - 23.30 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...
-
Customer Operations Assistant
3 weeks ago
East Liverpool, Ohio, United Kingdom Marks & Spencer Plc Full timeJob SummaryWe are looking for a talented Customer Operations Assistant to join our team at Marks & Spencer Plc. As a key member of our store operations team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Main Responsibilities:Serve Customers: Deliver a great shopping experience for customers by providing...
-
Sales Assistant
5 months ago
Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full timeDiscipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 005582- Published: - about 4 hours ago**Fancy joining the UK’s number one Wine Specialist?** **Majestic Wine Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!** **Who are we?** Majestic...
-
Hygiene Operative
2 days ago
East Ferry, United Kingdom Staffline Operations Full timeGreat opportunity to work as a Hygiene Operative for our client's food manufacturing factory, producing pasta meals.Staffline is recruiting Hygiene Operatives in Boston.The rate of pay is £14.93 per hour.This is a full-time role working fixed night shifts and the hours of work are: - 6pm to 6am Your Time at Work As a Hygiene Operative, your duties include:...
-
Sales Assistant
5 months ago
Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full timeDiscipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 005602- Published: - about 4 hours ago**Fancy joining the UK’s number one Wine Specialist?** **Majestic Wine Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!** **Who are we?** Majestic...
-
Retail Sales Assistant
6 months ago
Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full timeDiscipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 015302- Published: - about 3 hours ago**Fancy joining the UK’s number one Wine Specialist? Join our brand new store Majestic Wine Marlow!** **Majestic Wine East Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's...
-
Retail Sales Assistant/driver
6 months ago
Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full timeLocation- Dulwich- Discipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 016706- Published: - about 3 hours agoFancy joining the UK’s number one Wine Specialist? Majestic Wine Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! Who are...
-
Leisure Operations Director
4 weeks ago
East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full timeWe're Places for People Group, a social enterprise that puts people at the heart of community development. Our goal is to create thriving communities through active places and healthy people.As a Leisure Operations Manager, you'll be responsible for delivering leisure services to a diverse customer base. You'll ensure staff are trained, motivated, and...
-
Leisure Operations Manager
3 weeks ago
East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes in the power of community.Our mission is to create active places and healthy people for communities to thrive.As a Leisure Operations Manager, you will play a critical role in delivering our mission by overseeing the day-to-day operations of our leisure centres.You will be responsible for...
-
Catering Team Assistant
3 weeks ago
East Dulwich, Greater London, United Kingdom Impact Food Group Full timeAbout the Role: We are seeking a motivated and enthusiastic Catering Assistant to join our team at Harris Boys Academy, East Dulwich. As a key member of our catering team, you will be responsible for providing exceptional customer service, preparing food and snacks, and maintaining a clean and hygienic environment.Key Responsibilities: Work as...
-
Senior Operations Leader
4 days ago
East Dulwich, United Kingdom Greene King Full timeUnlock Your Leadership Potential with Greene KingWelcome to a career-defining opportunity at Greene King, where we empower talented individuals like you to excel as Senior Operations Leaders. With our comprehensive training program and supportive team, you'll develop the skills and expertise needed to thrive in this dynamic role.About the Role:We're seeking...
-
Operations Manager
1 week ago
East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full timeJob DescriptionAs a Leisure Operations Manager at Places for People Group, you will play a pivotal role in delivering exceptional leisure services to our diverse customer base.About the RoleThis dynamic position requires a motivated and enthusiastic individual with experience working within a leisure environment and proven management skills. Your primary...
-
Leisure Operations Director
4 weeks ago
East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full timeAt Places for People, we're a social enterprise that believes it's people that make a community. We build homes and deliver services for everyone to thrive.We're changing lives by creating active places and healthy people for communities to thrive. We want to be the UK's leading health and wellbeing enabler.Our team is appreciated and supported. You're more...
-
Market Stall Assistant
5 months ago
Dulwich, United Kingdom Kestrel Bakehouse Full time**Bakery Market stall assistant - weekends only** Kestrel Bakehouse is an artisan micro bakery supplying customers with Babkas&Bourekas just like the traditional markets of Jerusalem. We have been trading at multiple locations in London including south kensington, Wimbledon, Balham and Pimlico farmers market and have built up a loyal customer base. We are...
-
Retail Assistant Manager
1 month ago
East Dulwich, United Kingdom CV-Library Full timeRetail Assistant Manager - East Dulwich When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Do you have a passion for quality retailing, being part of your local community, and want to be a part of the sustainable fashion...