Customer Assistant-operations

4 months ago

East Dulwich, United Kingdom Marks & Spencer Full time

Work Pattern:
week 1

tue 18.15 -23.30,thur 15.30-23.30 sat 15.30-23.30

week 2

sun 11.30-19.30,tue 18.15-23.30,friday 15.30-23.30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

East Dulwich, GREATER LONDON, ENGLAND;
Dulwich SF

  • Customer Assistant

    4 months ago

    East Dulwich, United Kingdom M&S Full time

    **Summary** Mon - 07.00-11.00 Tues - 07.00-11.00 Wed - 07.00-11.00 Thurs - 07.00- 11.00 Sat - 06.00-14.00 **All the details** **This job is paid at normal rate of pay plus 50p an hour. Work pattern Mon - 07.00-11.00 Tues - 07.00-11.00 Wed - 07.00-11.00 Thurs - 07.00- 11.00 Sat - 06.00-14.00 This role is paid at the normal rate of pay plus 50p extra an...

  • Customer Assistant

    5 months ago

    East Dulwich, United Kingdom Marks & Spencer Full time

    Work Pattern: week 1 mon 17.45-23.30, wed 15.30-23.30 thur 15.30 - 23.30 sat 15.30 - 23.30. week 2 sun 10.30-19.30 mon 18.00-23.30 wed 15.45-23.30, thur 15.45-23.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Service Assistant

    5 months ago

    East Dulwich, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - East Dulwich**: Business Area: Picturehouse Cinemas Job type: Flexible Hours Job ref: 071596 Published: about 4 hours ago JOB TITLE Customer Service Assistant **Contracted**: 24 hours DIRECT REPORT TO Supervisor RESPONSIBLE FOR N/A at this level JOB PURPOSE To welcome visitors to the cinema in an individual and...

  • Customer Assistant

    5 months ago

    East Dulwich, United Kingdom M&S Full time

    **Summary** Working Pattern: Sunday 09:45-18:30 **All the details** **Working Pattern** Sunday 09:45-18:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice...

  • Customer Assistant

    5 months ago

    East Dulwich, United Kingdom M&S Full time

    **Summary** Working Pattern Sunday 14:30-18:30 Tuesday 19:30-23:30 Wednesday 19:30-23:30 Thursday 19:30-23:30 **All the details** **Working Pattern** Sunday 14:30-18:30 Tuesday 19:30-23:30 Wednesday 19:30-23:30 Thursday 19:30-23:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...

  • Yard Assistant

    4 months ago

    East Dulwich, United Kingdom Jewson Builders Merchants Full time

    **Gibbs & Dandy - Customer Service Assistant (Yard Sales) East Dulwich** Hello and thank you for your interest in our role! Our branches are busy places, with lots going on inside and out. As a Yard Customer Service Assistant, your role will be essential to keeping our branch and yard running smoothly. From serving our customers in the yard to loading...

  • Customer Team Leader

    5 months ago

    East Dulwich, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 56 - 62 Lordship Lan, Dulwich, London, SE22 8HJ- Pay: £14.47 per hour including London allowance- Contract: 21 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...

  • Customer Assistant

    5 months ago

    East Dulwich, United Kingdom M&S Full time

    **Summary** 22.25 hr per week Sun 11.30 - 18.30, Thur - Sat 18.00 - 23.30 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Sales Assistant

    4 months ago

    Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full time

    Discipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 005582- Published: - about 4 hours ago**Fancy joining the UK’s number one Wine Specialist?** **Majestic Wine Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!** **Who are we?** Majestic...

  • Retail Sales Assistant

    4 months ago

    Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full time

    Location- Dulwich- Discipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 003943- Published: - about 1 hour ago**Fancy joining the UK’s number one Wine Specialist?** **Majestic Wine Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!** **Who are...

  • Sales Assistant

    4 months ago

    Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full time

    Discipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 005602- Published: - about 4 hours ago**Fancy joining the UK’s number one Wine Specialist?** **Majestic Wine Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!** **Who are we?** Majestic...

  • Retail Sales Assistant

    5 months ago

    Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full time

    Discipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 015302- Published: - about 3 hours ago**Fancy joining the UK’s number one Wine Specialist? Join our brand new store Majestic Wine Marlow!** **Majestic Wine East Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's...

  • Head of Commercial Operations

    3 weeks ago

    East Dulwich, United Kingdom HORNIMAN MUSEUM AND GARDENS Full time

    We are seeking a Commercial Director to play a pivotal role in driving revenue growth and maximising income generation streams at HORNIMAN MUSEUM AND GARDENS. As a key member of our senior leadership team, you will lead day-to-day operations across retail, catering, and venue hire, while also developing and implementing innovative commercial strategies to...

  • Head of Commercial Operations

    3 weeks ago

    East Dulwich, United Kingdom HORNIMAN MUSEUM AND GARDENS Full time

    We are seeking a Commercial Director to play a pivotal role in driving revenue growth and maximising income generation streams at HORNIMAN MUSEUM AND GARDENS. As a key member of our senior leadership team, you will lead day-to-day operations across retail, catering, and venue hire, while also developing and implementing innovative commercial strategies to...

  • Retail Sales Assistant/driver

    5 months ago

    Dulwich, United Kingdom Majestic Wine Warehouses Ltd. Full time

    Location- Dulwich- Discipline: - Retail Operations- Job type: - Permanent Part Time- Job ref: - 016706- Published: - about 3 hours agoFancy joining the UK’s number one Wine Specialist? Majestic Wine Dulwich are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! Who are...

  • Leisure Operations Director

    2 days ago

    East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full time

    We're Places for People Group, a social enterprise that puts people at the heart of community development. Our goal is to create thriving communities through active places and healthy people.As a Leisure Operations Manager, you'll be responsible for delivering leisure services to a diverse customer base. You'll ensure staff are trained, motivated, and...

  • Leisure Operations Manager

    2 weeks ago

    East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people for communities to thrive.As a Leisure Operations Manager, you will play a key role in delivering our mission. You will be responsible for the day-to-day delivery of leisure services to a wide customer base,...

  • Leisure Operations Manager

    1 month ago

    East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full time

    About UsWe are Places for People Group, a social enterprise that prioritizes community well-being. Our mission is to create active places and healthy people for communities to thrive.About the RoleAs a Leisure Operations Manager, you will oversee the day-to-day delivery of leisure services to a diverse customer base. Your responsibilities will include...

  • Leisure Operations Manager

    1 month ago

    East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full time

    About UsWe are Places for People Group, a social enterprise that prioritizes community well-being. Our mission is to create active places and healthy people for communities to thrive.About the RoleAs a Leisure Operations Manager, you will oversee the day-to-day delivery of leisure services to a diverse customer base. Your responsibilities will include...

  • Leisure Operations Manager

    4 weeks ago

    East Grinstead, West Sussex, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people for communities to thrive.As a Leisure Operations Manager, you will play a key role in delivering exceptional leisure services to our customers. You will be responsible for ensuring that our staff are trained,...