Over 65's Adviser

6 months ago


Derbyshire, United Kingdom Citizens Advice Derbyshire Districts Full time

**Hours: 37 hours per week**
**Contract: Permanent**
**Base: Derbyshire wide**

We have an exciting opportunity for an adviser to work on a new advice project focused on providing advice to people over the age of 65. You will be providing advice on a broad range of issues by telephone and face to face in Outreach venues and home visits. Travel will be required throughout the locality, also networking, attending meetings and liaising with external referral agencies. There is flexibility in this role which allows for some home working.

Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.

**Terms and conditions**

**Annual leave**: 35 days annual leave per year, including Bank Holidays and four days Christmas Shutdown. Additionally, there is a long service leave of 1-5 days after 4-8 years’ service. We also offer an annual leave purchasing/selling scheme.
**Pension**: Auto enrolment into an approved pension scheme. 6% contribution by the organisation, 2% contribution from staff member.
**Sick pay**:3 months full pay and 3 months half pay (dependent on length of service).
**Other benefits**: Employee assistance programme, including perks

**Interviews: TBA**

**Salary**: £24,733.00-£27,040.00 per year

**Benefits**:

- Company pension

Day range:

- Monday to Friday

Shift:

- Day shift

Application question(s):
Work Location: On the road



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