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Huddersfield, United Kingdom Pennine Domestic Abuse Partnership Full time**PENNINE DOMESTIC ABUSE PARTNERSHIP** **Role Profile - Triage Worker** **JOB TITLE**: **Triage Worker** **SALARY**:£24,000- £26,000 per annum **RESPONSIBLE TO**: KBOP Manager **HOURS**: 37.5 flexible working between hours of 8am - 6pm Monday to Friday **Annual Leave**:29days pro-rata + Bank Holidays **Pension**: 6% employer’s...
Accommodation Triage
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**Role Profile**
**Role**: Triage Worker
**Term**: Permanent
**Salary**: 24-26k
**Responsible to**: Accommodation service manager
**Pension**: 6% employer contribution
**Health**: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme
**Hours**: 37.5 hours per week
**Annual Leave**: 30 days (inclusive of birthday) & 8 bank holidays
Flexible working hours according to the needs of the project. Evening and weekend work as required. Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the Accommodation Manager.
The post is based within Pennine Domestic Abuse Partnership (PDAP)
N.B. The organisation refers to Pennine Domestic Abuse Partnership
To work within the PDAP triage team to ensure the smooth running of PDAP’s referral, and assessment help line, providing immediate safety advice and support to victims of domestic abuse, professionals and members of the public and triaging them to the correct PDAP team for longer term community support and into accommodation services.
**Key aspects of the role**
- Answer calls to the PDAP Helpline, triaging victims of domestic abuse to the correct service and providing immediate emotional and practical support.
- To facilitate the smooth running of the PDAP referrals, and assessments helpline.
- To deal with telephone/helpline enquiries and referrals, inputting relevant information onto PDAP case management systems.
- To make onward referrals and signpost where appropriate.
- To liaise with internal and external agencies where appropriate, including safeguarding referrals.
- To provide advice, information and assistance to anyone contacting PDAP
- Ensure that the relevant data is collected so that the outputs and outcomes for monitoring are recorded.
- Develop and maintain the necessary documentation to ensure the smooth running of PDAP helpline and referral systems, including referral forms, relevant monitoring and case management notes.
- To work alongside the other PDAP triage worker to provide the best quality service to anyone getting in touch with PDAP
- To promote PDAP ethos and values across the organisation
- To liaise with other agencies on behalf of the organisation, volunteers and service users and represent the wider complexities of those experiencing domestic abuse
- To represent PDAP operationally where required, attending advisory groups and participating in local forum meetings, influencing how stakeholders deal with domestic abuse and to publicise PDAP services.
- To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals
- To attend and participate positively in relevant meetings, training, supervision and annual appraisals
**Promoting equality, diversity & inclusion**
- Ensure that the views of Pdap’s clients, those with lived experience of domestic abuse and stakeholders are at the core of all our work and to take full account of these in the development of new services.
- Contribute to regular review and updating of equality action plans identifying areas we can further improve.
- Champion equality and diversity principles in practice.
- Actively and appropriately challenge all forms of discrimination.
- Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.
- Ensure effective implementation of Pdap’s Equality and Diversity policies and ensure integration of an equalities and human rights agenda in all areas of work.
**Other**
- To undertake other related duties required by your manager, the CEO and Board of Trustees
- To keep up-to-date with national and local government decisions, policy and agendas pertinent to domestic abuse and PDAP, implement this learning to develop services and enhance the work PDAP carry out, also disseminate learning, knowledge and awareness to colleagues
- To undertake all other reasonable tasks requested by the senior leadership team
- To take part in PDAP on call rota for out of hours calls.
**It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.**
**Person Specification**
**Skills &Experience**
**Essential/Desirable**
Have empathy and understanding of the impact of domestic abuse on victims and their families.
**Essential**
Have an understanding of the context of DA services and best practice when working with victims of domestic abuse/ or in a related field such as health/ safeguarding/ policing
**Desirable**
Ability to communicate effectively to a wide range of people including victims of domestic abuse and professionals
**Essential**
Experience of working for a third sector organisation or similar
**Desirable**
The ability to work in a fast paced env