Admin Assistant

3 days ago

Mitcham, United Kingdom South West London and St George's Mental Health NHS Trust Full time

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Merton Uplift as well as specialist forensic mental health services, including high secure services, at Springfield Hospital.

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. When you join us, you’ll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

We are seeking an experienced person to provide admin support to Merton Uplift in Mitcham. The post is 5 days a week, 37.5hrs, Monday-Friday 9am to 5pm

The post holder will need to be able to multitask within a busy office/reception environment, as well as having an ability to work independently.

You will need to have previous administrative experience, have excellent verbal and written communication skills and also proven organisational and prioritization skills. RIO experience would be advantageous.

The post will be working with Merton Uplift Admin Team. Tasks to include using computerised information systems (RiO and IAPTus), collating statistics and returns as required by the Trust and Local Authority, processing medical correspondence, booking appointments, developing and maintaining filing systems, being the first point of contact for patients, relatives/carers and other professionals service queries. To be responsible for ensuring referrals to the team are processed efficiently.

We offer a number of excellent staff benefits and understand the importance of a healthy work life balance. Some of our benefits are highlighted here:

- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance,we support a range of flexible options, such as: part-time working, job sharing, term-time working, compressed hours and working from home.
- Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Subsidised car parking
- You can park at any of our sites at a reduced rate of £20/month.
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

**Other benefits include**:

- Eye examinations
- Looking after your health
- Cycle to work scheme
- Car lease scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
- Free gym membership
- To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
- Record attendance of patients and book follow up appointment if needed.
- Support in the follow up clinic documentation.
- Co-ordinate patient appointments as requested and including appointment invite, sending relevant literature, ensure appointment is managed in the diary and clinic room is booked.
- To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard for team members. To address and alert teams to errors and problems as they arise.
- To support team members in being able to access basic information held on My Dashboards
- To ensure that all service users patients and visitors are received in a courteous and efficient manner.
- To facilitate effective communication within the team by providing team members with messages and information.

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