Product Specialist

6 months ago

Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 346865**Salary**:

- £32,603- This role attracts and RRA Allowance of £1,449**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DVSA - Strategy, Policy, Digital and Technology**Type of role**:

- Policy**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Newcastle-upon-Tyne, Nottingham, SwanseaAbout the job

**Job summary**:

- Do you have knowledge of Vehicle Testing Service products products?
- Do you have experience setting standards and producing instructions and guidance for operational teams?
- If so, we are looking to recruit a permanent Product Specialist to join us at the Driver and Vehicle Standards Agency (DVSA), and we’d love to hear from you.**Job description**:
You will play a key role in the Vehicle Testing Service Team, ensuring that all elements of national policy and service provision in relation to Vehicle Testing Services meet customer and user needs together with DVSA requirements.

To achieve this, you will need to provide a high level of product knowledge to ensure the product meets a balance of policy and customer requirements.
- Responsibilities include, but are not limited to;_
- Working with the Policy Manager to develop Vehicle Testing Services from inception through to implementation, including developing policy and responses to technical progress, legislative changes and customer and user led demand
- Analysing product data and information to highlight the benefits of product changes by outlining costs, benefits, risks, and potential responses to each
- Providing expert product advice and guidance to internal and external customers and users on any component of the product lifecycle
- Ensuring clear articulation of what is required from both operational and digital delivery teams which will include setting technical standards, quality expectations, test procedures, product policies and service levels
- Working with User Researchers to ensure excellent understanding of customer and user requirements so that well informed, timely product development and improvement decisions can be made.

**Additional information**

This role can be based in Bristol, Swansea, Nottingham, Newcastle, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our **expectation** is that you will spend a minimum **60% of your time at your base location. **Visits to other DVSA sites or work locations count towards this.

Please note, the ability to travel for this role is essential.

There may be an occasional requirement to work late evenings or weekends to support service improvement activities - you will be paid overtime/granted TOIL to cover this work as agreed.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

**_To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work _**_visit our Careers website_**_._**

**Person specification**:
To be successful in this role, you will need to be able to demonstrate the following essential skills and experience:

- Knowledge of the Vehicle Testing Service products and their capabilities, - this will include a knowledge of the policies and processes related to the services
- Understanding of user needs for the service and experience of service delivery in response to customer/user needs
- Good written and oral communication skills
- Sound IT skills, particularly in relation to Microsoft Applications
- Proven organisational and planning abilities alongside effective problem solving and decision-making.
- Experience of setting standards and producing supporting instructions, materials and guidance for operational teams

**Qualifications**:

- Applicants are required to have a vocational related qualification in Motor Vehicle Maintenance and Repair at level 3 or recognised eq

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