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Compliance Assistant

4 months ago

Woking, United Kingdom AJ Fox Compliance Full time

A leading Top 100 national law firm is looking for a Compliance Assistant to join their growing Risk & Compliance team. This is a full-service law firm with multiple offices across the UK as well as an impressive range of clients.

This role can be performed in various locations across the South of England, or fully remotely.

This is a unique opportunity to work closely with the Risk & Best Practice team, supporting the management of the firm’s claims and complaints and ensuring compliance with all relevant regulatory and legal requirements.

This would the ideal role for someone who has experience in claims handling in the legal sector or is keen to kickstart a rewarding career in law firm risk and compliance.

One of the best things about this role is that it is "Proactive" not just "Reactive". You will have a meaningful impact on avoiding things going wrong in the first place.

Some of the duties of this position will include:

- Opening new complaints and claims files
- Conducting initial investigations into new claims and complaints
- Corresponding with, and responding to, complainants/claimants or their solicitors in pre-action matters
- Ensuring compliance with the firm's claims and complaints procedures, as well as all legal and regulatory rules, including UK GDPR and SRA regulations
- Liaising with external regulators, including the Legal Ombudsman and SRA, as well as the firm's professional indemnity insurers or other external stakeholders when required
- Keeping the firm's claims and complaints registers up to date and accurate
- Producing reports on claims and complaints data for both internal and external stakeholders
- Providing training to the firm's legal departments on the handling of complaints