Community Steward

We’re looking for a Community Steward to join our Highways team based in Towcester. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave and even more.

Can you imagine a world without roads or bridges? Nor can we Your journey is our journey, come and join us at Kier Highways and make a difference. Connecting roads, connecting people.

**Location**: Towcester, Northamptonshire

**Contract**: Full time, part time and flexible

**Responsibilities**

As Community Steward you’ll be working within the customer services team, supporting them with customer queries regarding highways maintenance (potholes, road markings, drainage issues, etc.) reported via our online public reporting system.

Your day to day will include:

- Responding to enquiries received from 3rd parties and provide clear detail on the action to be taken, resolving faults reported by customers and engaging with local communities and local Councils
- General site supervision duties, completion of daily and weekly record returns, with a need to be involved in out of hour’s activities and be flexible in shift patterns, working hours, overnights etc.
- Liaising with works gangs and the customer team, as well as Parish Council representatives, the Local Authority, Kier managers, community engineers and members of the community
- Inspecting reactive maintenance reports from Street Doctor (public enquiries), actioning and ensuring close out and feedback to the community in line with KPIs, ensuring the effective use and management of the Kier Manager system within the team
- Health and Safety compliance, including all associated paperwork, completing minor repairs and / or make safe

**Who are we looking for?**

This role of Community Steward is great for you if you can:

- Drive and hold a full driving licence
- Demonstrate a good understanding of health & safety
- Work with a range of stakeholders with the ability to speak on a technical and non-technical basis

**Benefits at Kier**

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

- New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- Share in the success you help to create by investing in Kier through our sharesave and share incentive plans
- Kier’s Green Car Scheme
- A huge range of deals and discounts at many your favourite brands

**Who is Kier?**

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

Closing date: 5 April 2023