Ocean Import Coordinator

4 weeks ago

Basildon, United Kingdom Toll Group Full time

Company Description
**About Toll: Global Forwarding**

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

**Job Description**:
**Overall Purpose Of The Job**

As an Ocean Import Coordinator, you will have an interesting range of responsibilities as this role involves all aspects of freight forwarding with a focus on customer service. Operational excellence is key to this role with focus on servicing the client and supporting the team in the branch on a day-to-day basis. This opportunity will allow you to lift your skills to the next level with on-the-job training and work with an experienced team, growing you as a professional who will be ready for the next step in their careers.

**Primary Duties And Responsibilities**
- Process invoices, custom declarations and other necessary documentation, and create and maintain job files in an accurate and timely manner
- Manage all aspects of international and domestic freight movements (including Booking deliveries & arranging collections)
- Monitor flights and vessel arrival times and inform the customer of delays, ensuring the job is profitable
- Act as a main point of contact between customers and suppliers to ensure all needs are met within the specified delivery time
- Liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status
- Completing Customs declarations in line with UK HMRC requirements including collecting Duty and VAT payments and monitoring the use of our deferment facility.

**Qualifications**:

- Minimum of 2 years’ experience in customer service position or similar environment with hands-on experience
- IT savvy such as experienced with MS Office (Cargo Wise software system experience would be a bonus but is not required)
- Educated to GCSE standard (minimum of 5)
- Excellent interpersonal skills
- Comfortable to work within deadlines in a timely manner
- Flexibility in a constantly changing environment with occasional out of hours working required

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 44,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in the country where the role is based and be prepared to undertake pre-employment checks including a criminal history.

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