Travel Trade Support Executive, Groups

1 month ago

London, United Kingdom Belmond Management Full time

As Travel Trade Support Executive, Groups - UK & Northern Europe at our Global Office, you are part of a team that drives extraordinary results and bring the legend of Belmond to life. You will support our North European team of Account Managers and Account Directors, through timely and accurate delivery of a series of administrative tasks.

If you are looking to develop your skills and be part of the future of luxury, this is your moment.

**Primary responsibilities include**:

- Groups Proposal: preparing quotes and offers for group leads, distributing quotes and proposals to customers while maintaining accurate records, tracking option dates and providing support during the negotiation process, and preparing group contracts on behalf of account directors and property directors of sales (DOS).
- Maintaining an accurate CRM database.
- Generating and analysing monthly and quarterly production reports using various account management and business intelligence tools.
- Processing supplier invoices through the financial system and keeping track of expenses, related to sales activities, while monitoring budgetary alignment.
- Providing the sales teams with up-to-date access to presentations, collateral, and information for each Belmond product through the central information platform (Infohub) and other available sources.
- Collaborating with account directors/managers to plan and execute customer events such as roadshows, trade shows, sales missions, and inbound sales trips.
- Assisting in the setup and management of virtual training sessions providing technical support during these sessions.
- Providing support in organizing and delivering virtual customer sales events and presentations, managing the invitation process, and handling administrative communications to customers and property-based sales teams.

**Requirements**:
**What you Bring**:

- Minimum one year experience in a similar role, preferably in hospitality or related field.
- Excellent interpersonal and communication skills, both written and oral, in English. Additional languages will be a plus.
- Experience in preparing quotes, proposals, and contracts with a keen attention to detail.
- Familiarity with Customer Relationship Management (CRM) systems and data management.
- Exceptional customer service skills.
- Excellent social media skills, especially with Instagram and LinkedIn platforms.
- Strong organizational and administrative skills, including event planning and coordination.
- Ability to work well within a team and collaborate effectively.
- Computer skills, including, but not limited to use of Microsoft Word, Excel, Power Point, Outlook and Teams
- Ability to multitask and work under pressure.
- Capability to manage and achieve deadlines.

**Benefits**

**What We Offer**:
At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive salaries and health insurance plans
- Complimentary and preferred rate experiences at our iconic destinations
- Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

**What you should know when applying...**
- the role is generally able to benefit from our current hybrid working policy where team members are expected to attend the office on their Team Day plus two additional days (i.e. 3 days per week in the office and 2 days remotely).

**The Belmond & LVMH Family**

The Belmond global collection of iconic hotels, trains and river cruises is proud to be part of LVMH, all creating exceptional experiences worldwide. When you join Belmond, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

**Location**:

- United Kingdom, London

Department:

- Sales & Marketing

Employment type:

- Full-time

**Experience**:

- Associate

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