Dwp Executive Officer

1 week ago

St Helens, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 290599**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 43Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Bootle, Crosby, Everton, Garston, Huyton, Runcorn, St Helens, Upton, West Derby, WidnesAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

**Key Accountabilities**

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.

**Person specification**:
**What we are looking for**:

- Effective communication skills both verbally and in writing to a wide range of diverse customers,
- The ability to understand complex information and give clear explanations to the customer.
- You will be able to coach customers to improve their movement in to work
- You must be able to navigate a range of computer systems to action tasks as well as coach customers to. be confident using digital work search tools.
- You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across DWP.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
**With great benefits including**:

- Generous annual leave, plus bank holidays
- Flexible working patterns available
- Competitive maternity, paternity, and parental leave
- A Civil Service pension with an average employer contribution of 27%
- Employee Assistance Programme with emphasis on wellbeing
- Career and Personal Development through Operational Delivery Profession
- Employee discount schemes

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new windo

  • Dwp Administrative Officer

    2 weeks ago

    St. Austell, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 335070**Salary**: - £24,273- National £24,273.**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Work and Health Services - Universal Credit Service Centre**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...

  • Administrative Officer

    2 months ago

    St. Austell, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 298537**Salary**: - £22,845- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Work and Health Services - Universal Credit**Type of role**: - Operational Delivery**Working pattern**: - Flexible...

  • Fraud Officer Home Counties

    1 week ago

    St Albans, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 350721**Salary**: - £29,500 - £33,979- National: £29,500; Outer London minimum £32,692, maximum £33,979 Specified Location Pay Zones (SPLZ) minimum £29,500, maximum £31,603.**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance...

  • Housing Support Officer

    2 weeks ago

    St Helens, United Kingdom YMCA St Helens Full time

    **Definition of the Role**: **Purpose of the Role**: To assist the Support Manager in the running of the YMCA’s accommodation provision and provide an efficient housing support service to the residents as a member of the housing team. **Responsibilities**: **MAIN TASKS**: A. Housing Management and Administration B. Resident Support C. Team Work D....

  • Sales Executive

    3 weeks ago

    St Helens, United Kingdom Forrest Recruitment Full time

    Sales Executive - Haydock - Temp to Perm -£12.95 Per Hour Forrest Recruitment are delighted to be working alongside our well establish client, they are searching for a sales executive to join their inbound sales team based at their main office.Key duties will include:Processing inbound purchase orders from Business-to-Business customersDealing with customer...

  • Full or Part-time Payroll Executive

    3 weeks ago

    St. Austell, United Kingdom Novus Recruiment Full time

    Well respected company based near St Austell, Cornwall are looking to recruit a permanent Payroll Executive/Specialist This is an excellent opportunity for a dedicated Payroller to learn aspects of HR as the company are really keen on training and development. Experience Experience of running varied sizes of payrolls including year end Experience in...

  • Full or Part-time Payroll Executive

    4 weeks ago

    St. Austell, United Kingdom Novus recruitment Full time

    Well respected company based near St Austell, Cornwall are looking to recruit a permanent Payroll Executive/Specialist This is an excellent opportunity for a dedicated Payroller to learn aspects of HR as the company are really keen on training and development Experience Experience of running varied sizes of payrolls including year end Experience in...

  • Customer Care

    4 weeks ago

    St Helens, United Kingdom MGH Electrical (UK) LTD Full time

    MGH Electrical (UK) LTD is looking for an Office Administrator to join our team. The Office Administrator will be responsible for providing administrative support to the Director of Operations and the Executive Team. Duties will include answering phones, taking messages, filing, and providing assistance to the Executive Team. This position will also be...

  • Field Sales Executive

    2 months ago

    St. Helens, United Kingdom Meriden Media Full time

    We are currently recruiting for an experienced Filed Sales Executive for our client who specialise in precision machined components for high profile industries which include the Aerospace, Petrol Chemical & Power Generation. **YOU MUST BE ABLE TO DRIVE AND HAVE A FULL UK DRIVING LICENCE.** **As a Field Sales Executive your duties will be**: - Visiting new...

  • Field Sales Executive

    3 weeks ago

    St. Helens, United Kingdom Meriden Media Full time

    We are currently recruiting for an experienced Filed Sales Executive for our client who specialise in precision machined components for high profile industries which include the Aerospace, Petrol Chemical & Power Generation. **YOU MUST BE ABLE TO DRIVE AND HAVE A FULL UK DRIVING LICENCE.** **As a Field Sales Executive your duties will be**: - Visiting new...

  • Executive Personal Assistant

    2 weeks ago

    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the...

  • Area Security Officers

    3 weeks ago

    St. Albans, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As an Area Security officer, you will be responsible for protecting both staff and visitors on the premises, as well as providing a helpful and friendly approach to all situations. You will need to be vigilant in your duties, whilst ensuring any securityrelated concerns are deescalated in a controlled and safe manor. Every day is different, and so you will...

  • Area Security Officer

    2 weeks ago

    St. Albans, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As an Area Security officer, you will be responsible for protecting both staff and visitors on the premises, as well as providing a helpful and friendly approach to all situations. You will need to be vigilant in your duties, whilst ensuring any securityrelated concerns are deescalated in a controlled and safe manor. Every day is different, and so you will...

  • Executive Personal Assistant

    7 days ago

    St Helens, St. Helens, United Kingdom St. Helens Council Full time

    Job Description:We Are St Helens Borough CouncilLocated in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough....

  • Digital Marketing Officer

    7 days ago

    St Helens, St. Helens, United Kingdom St Helens College Full time

    An exciting opportunity is available for a creative and results-driven Digital Marketing Officer to join our amazing Marketing and Events TeamYou will play an integral role in the planning and execution of innovative digital marketing campaigns for a range of audience groups and College brands, adhering to budget allocations and deadlines.You will need to be...

  • Security Officer

    2 months ago

    St Helens, United Kingdom lodge service international Full time

    Role Overview Provide safe and secure environment for all staff and customers Minimise theft and stock loss Key Responsibilities: Partnering with store / client management to meet loss prevention objectives Commit to the highest degree of professionalism and customer service Detect and prevent shoplifting, in accordance with ASCONE Procedures Ensure...

  • Scheduler / Office Administrator

    2 weeks ago

    St Helens, United Kingdom Prestige Skills Full time

    Prestige Skills are currently seeking an organised and detail-orientated scheduler of work and jobs to join our dynamic team. This role is crucial in ensuring the smooth operation of our services by effectively scheduling tasks, managing resources, and providing comprehensive support to our team and clients. Key Responsibilities: * Coordinate and...

  • Residential Conveyancing Executive

    1 month ago

    St Helens, United Kingdom Adecco Full time

    Are you an experienced Office Administrator with a legal background looking for an exciting new opportunity? Our client is seeking a Residential Conveyancing Administration Executive to join their team! With a passion for delivering exceptional customer service to legal clientele, you will be responsible for various administrative duties to support their...

  • Sales Executive

    3 weeks ago

    St. Helens, Merseyside, United Kingdom Forrest Recruitment Full time €13

    Sales Executive - Haydock - Temp to Perm -£12.95 Per Hour Forrest Recruitment are delighted to be working alongside our well establish client, they are searching for a sales executive to join their inbound sales team based at their main office. Key duties will include: Processing inbound purchase orders from Business-to-Business customers Dealing with...

  • Sales Executive

    3 weeks ago

    St. Helens, Merseyside, United Kingdom Forrest Recruitment Full time €13

    Sales Executive - Haydock - Temp to Perm -£12.95 Per Hour Forrest Recruitment are delighted to be working alongside our well establish client, they are searching for a sales executive to join their inbound sales team based at their main office. Key duties will include: Processing inbound purchase orders from Business-to-Business customers Dealing with...