Therapy Triage Clinician

4 weeks ago

Stevenage, United Kingdom Hertfordshire Community NHS Trust Full time

We are looking to recruit a therapist to provide expert clinical triage of therapy referrals in our East & North care co ordination hub where all community therapy and nursing referrals are received. The role includes telephone triaging patients to establish needs and directing patients to the appropriate community service. You will also be providing support and information to patients and colleagues on social prescribing and self-management.

Our integrated hub team comprises of GP's, pharmacists, therapists, nurses and team administrators. The successful applicants will be part of an enthusiastic, patient focused team triaging patients for community therapy while working collaboratively with GP's, acute hospitals, Social care, Hospices and other third sector organisations. You will work closely with the Clinical Lead in the hub and have opportunity to triage patients with a wide range of clinical presentations. We have a well-established structure for clinical supervision and in-service training; this will provide you with fantastic opportunities to enhance your existing knowledge and skills. It will also support your clinical work and professional development.

The Triage Therapy service in the Referral Hub currently operates Monday-Friday 8am-6pm.

**MAIN DUTIES and RESPONSIBILITIES**:

- The post holder will manage the triage of patients referred from a diverse, and often complex, cohort of patient types served by the ICT team, by following agreed protocols and guidelines,
- Whilst using the available technology, the post holder will use effective, appropriate listening and communication skills in order to gather information, make clinical/practice decisions, create records and refer to clinical reference literature during the communication. Agreed pathways and protocols will be used to support clinical decisions
- To use a multi-skilled approach to respond to all enquirers to the Service.

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

**JOB PURPOSE SUMMARY**:

- To act as an autonomous therapist providing a comprehensive telephone screening and triage service to patients, carers and their referrers resulting in a safe and appropriate clinical decision.
- To facilitate the provision of accurate health & social care information, self-care /improvement advice and allocating visits on therapy staff ledgers, in order to meet the holistic and therapeutic requirements of the patients
- To provide clinical/practice advice and some supervision to colleagues supporting the single point of contact process

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

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