Customer Care Administrator

6 months ago


Edinburgh, United Kingdom Neo Recruitment Ltd. Full time

**Job Advert: Customer Care Administrator - Landscaping/Property Factoring Division**
- **12-Month Fixed-Term Contract with the Possibility of Permanent Role**_

Are you an experienced and enthusiastic Customer Care Administrator looking for an exciting opportunity? Our highly successful client, with a vibrant and growing Landscaping/Property Factoring division, is seeking a talented individual to join their team on a 12 month, fixed-term basis at their Head Office on the outskirts of Edinburgh. This is an excellent chance to work with a company known for its exceptional working conditions and reputation for excellent within the industry.

**Key Responsibilities**:
As a Customer Care Administrator, you'll play a crucial role in ensuring customer satisfaction and efficient operations. Your responsibilities will include:

- Assisting with various tasks, such as client invoicing, debt recovery, direct debits, client sales, contractor and supplier payments.
- Keeping the customer care database up-to-date and accurate.
- Logging, following up, and resolving all customer inquiries promptly, with a commitment to escalation when required.
- Assisting with document mailings and maintaining communication with sub-contractors and colleagues.
- Conducting accounts entry and generating reports.
- Compiling customer care and KPI reports to contribute to the success of the division.
- Undertaking general administration duties as required.

**Qualifications and Skills**:
To be considered for this role, you should possess the following qualifications and skills:

- Previous experience in a customer-facing role.
- Strong administration skills and the ability to work in a well-organized and methodical manner.
- Excellent IT skills, especially in Microsoft Word and Excel.
- Experience working with CPL Property Management software is desirable.
- Exceptional communication skills to engage effectively with customers and colleagues.

**How to Apply**:
This is an exciting opportunity to join a dynamic team in a thriving organization. The office is easily accessible via public transport, and free parking is available on-site.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: CH/CCA



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