Technical Services Administrator

3 weeks ago


Slough, United Kingdom Adecco Full time

My large client within the Medical industry based in Slough are currently recruiting for a Complaints Administrator to join their team

Benefits include
- Generous pension
- Private medical
- Medical cash plan
- Generous holidays
- Perkbox
- Life Assurance

The role
- Support the MDSO and Technical Services Department in providing high quality support for product complaints, adverse events and warranty claims.
- Assist with communication relating to customer complaints, adverse incidents and field safety corrective actions.
- Ensuring that the correct procedure is followed along with clear, timely and accurate communication to all relevant parties.
- Manage transactions through the business, utilising internal systems, such as the Enterprise Resource Planning (ERP) system, to accurately provide required information to all departments, agreeing schedules and monitoring progress.
- Participate in warranty and product complaint meetings as required, providing appropriate information and feedback.
- Gather and provide information for processing and monitoring of internal Key Performance Indicators (KPI's).
- Liaise with all relevant departments both internal and external for technical reports, cost estimates and delivery times.
- Organise collection of customer equipment.
- Provide and maintain records to a high standard, of all documentation in relation to the role. Provide customers, other departments, and infield operatives with updates, where required.
- Operate a range of office machines such as photocopiers/computers.
- File papers and documents so that they can easily be found when needed either in a hard copy or electronic format.
- Undertake relevant training when required to ensure skill set is maintained.
- Carry out any ad hoc duties and responsibilities as assigned by your manager or for business needs

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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