Warehouse Operative

7 months ago

West Bromwich, United Kingdom Encon Insulation Full time

**Company Background**

Encon Insulation & Nevill Long is the leading independent UK distributor of thermal and acoustic insulation, interior systems, fire protection, construction products, roofing and external façade materials.

As the Distributor of Choice, we take pride in providing the highest level of service and support. We have around 600 employees, with specialist teams dedicated to our key market sectors, and we work hard to add value to every project.

**The Role**

As a Warehouse Operative, you will be responsible for carrying out all materials handling operations within a branch accurately, efficiently and safely.

In your role, you will observe company standards and provide a high level of customer service at all times, all while demonstrating your commitment and enthusiasm to the business with a good working knowledge of the operations.

You will report directly to the Warehouse or Operations Manager.

**Key Relationships**

Internally - Warehouse or Operations Manager, Branch Director and Branch employees.

Externally - Customers and Supplier Drivers.

**Behaviours**:

- Customer focussed
- A team player
- Strong ‘can do’ attitude
- Flexible
- Excellent communicator
- Professional
- Detail conscious
- Results driven
- Proactive

**Skills**:

- Strongly numerate
- Literate, with written and verbal communication skills
- Forklift licenced
- Warehouse experienced
- Health and safety aware

**Key Responsibilities**

**Customer Service and Performance**:

- Ensures a high level of product knowledge.
- Checks that quality and accuracy of goods are delivered against purchase orders and delivery/advice notes.
- Reports and documents if goods are damaged or whether discrepancies have occurred with deliveries.
- Labels and catalogues goods as required, as well as booking goods in using Encon systems.
- Picks goods accurately from order documentation.
- Securely packs and labels goods going out to customers and other branches.
- Safely loads all goods onto vehicles ensuring that the relevant paperwork is completed and included.
- Advises of shortages or low stock levels when appropriate.
- Participates in stock takes as required.
- Carries out requirements of environmental waste streaming in a timely manner.
- Acts in a courteous, polite and professional manner with all customers and colleagues.
- Promotes a high level of customer service by ensuring correct materials are provided efficiently.
- Checks that the customer is satisfied and whether anything further is required.
- Performs tasks safely within stipulated service level agreements.

**Compliance**:

- Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full.
- Report any issues that may infringe on health and safety guidelines.
- Follow all training and guidance provided, maintain and update training requirements.
- Unload vehicles safely using appropriate equipment i.e. fork lifts etc.
- Put goods away safely using appropriate methods of transport e.g. forklift, WMA etc. in designated area.
- Move goods safely to designated loading areas using appropriate method of transport i.e. FLT, reach trucks etc.
- Ensure goods are loaded safely within weight limits and are organised to maximum efficiency.
- Comply with Health and Safety requirements and company policies and procedures e.g. Use appropriate Personal Protective Equipment (PPE) i.e. gloves, high visibility jackets etc.
- Ensure speed limits are obeyed and vehicles are immobilised and parked safely when idle
- Act when equipment shows visible evidence of need for repair or maintenance.
- Adopt a ‘clean as you go’ policy and maintain high levels of housekeeping and warehouse upkeep.
- Follow procedures for securing premises, equipment, stock and cash.
- Any other duty reasonably requested by management.

**Standard Terms, Conditions and Benefits**

Working Hours
- 40

Overtime Rate
- Discretionary

Holiday Entitlement
- 23 Days plus bank holidays

Encon Work Save Pension
- Yes

Life Assurance Plan
- Yes

Bonus Scheme
- Yes

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- Health & wellbeing programme
- Store discount

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- Warehouse experience: 1 year (required)

Licence/Certification:

- Counterbalance Forklift Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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