Case Manager

4 weeks ago

Ipswich, United Kingdom Sovereign & Bale Full time

Case Manager

Ipswich probation CFO3, 9 - 5 Monday to Friday

Who are we?

We are a progressive charity on an exciting journey to help five times more people over the next five years. For over 30 years we have supported disabled and disadvantaged people to make positive changes to their lives through training and employment, andour ambitious plans need the right people to help us transform many more lives, in many more ways.

What we need?

To provide high quality support and guidance to enable customers to overcome barriers to enable them to reintegrate back into society and stop reoffending.

Duties
- Manage a caseload of customers with complex needs requiring intensive person-centred support.
- Provide advice guidance and support to overcome barriers to social inclusion and signpost to internal and external support:

- Mentoring with Volunteers or more specific support from external agencies e.g. housing, substance use or mental health.
- Development of customer action plan post referral, updating and developing whilst addressing barriers
- To ensure the accurate and timely recording of input client data and information in order that the service operates within contractual, administrative and financial requirements
- Carry out triage, risk assessments, risk management plans and comprehensive assessments, and to contribute to the development of individual community recovery plans with those who express a wish to access community treatment/support services
- To ensure effective case management and coordination covering areas of risk with a particular focus on safeguarding children and adults, problematic behaviour, housing, social and family functioning, employability, psychological and physical health
- Utilise motivational interviewing, cognitive behavioural techniques and brief interventions in both one-to-one and group settings to promote engagement in appropriate services, encourage self-esteem, wellbeing, self-responsibility and enhanced motivation.
- Review on going care and treatment liaising closely with the full range of specialist workers within the multi-disciplinary team.
- Work in partnership with other agencies and carry out joint key working to enable effective engagement and movement in order to promote rehabilitation.
- Recognise personal and professional boundaries and work within our & CRI’s governance frameworks at all times.
- Ensure that all data requirements are met within defined deadlines and work with the CRI management team to ensure that outcomes are being achieved.

Experience and Knowledge
- Understanding of the barriers faced by offenders/ex-offenders with multiple and/or complex needs in relation to reintegration back into society
- Ability to work with and manage challenging behaviour
- Ability to maintain professional boundaries and work effectively with partnership agencies
- Demonstrable experience of successfully working to targets
- Good verbal, presentation and written skills and ability to communicate concisely and effectively.
- Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases
- Ability to critically reflect and evaluate interventions and service delivery, identifying areas for development

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