Field Service Engineer

3 weeks ago

Basingstoke, United Kingdom ATTEGA GROUP LIMITED Full time

**Field Service Engineer**

**Hampshire/South**

**Upto £35K**

Attega are hiring for an experience Field Service Engineer with experience in installation, servicing and breakdown calls for coffee machines other equipment such as water cooler/boiler systems. The individual will also be required to train customers onmachine usage, complete filter changes, sanitisation of water coolers.

**Responsibilities**:

- The delivery of exceptional customer service though the installation, repair and maintenance of equipment
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in a good working order, with customers briefed on the issue.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily / as required.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor or person that has logged the call, introduce yourself and ensure you are about to work on the correct equipment.
- To complete machine installations as required, ensuring customers are briefed on system use prior to leaving customer site.
- Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction. Then upload to Ops Office team as needed straight away.
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.

**Skills**:

- Customer Service Skills
- Ability to resolve difficult customer situations and to develop an understanding of customer needs and requirements.
- Technical skills, - Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
- Ability to communicate effectively with internal and external stakeholders at all levels

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