Cctv Controller

6 months ago

Rochdale, United Kingdom JD Sports Full time

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview:

- **Key Duties/Responsibilities**:

- To deal with alarm activations efficiently and update the relevant stakeholders
- To ensure that all procedures in relation to the SOC are followed and escalated where necessary
- To liaise with the Police/fire in relation to alarm activations
- To use Technical Knowledge to assist with intruder alarm setting and activations
- To update Key holders and ensure checks are made to confirm identity
- To monitor CCTV in stores and report issues to the relevant manager
- To prepare and send nightly reports on issues
- To identify faults and escalate to Security Tech recording the incident number
- To adhere to all company policies and ensure you are working within health and safety guidelines
- To carry out weekly checks as per the schedule
- To be professional and courteous at all times
- To undertake any other reasonable activities in line with the needs of the business
- To produce footage for the group as requested and ensure compliance with GDPR

**Skills/Experience/Knowledge**
- Experience of working to health and safety requirements
- Must display a proactive approach to your duties
- Excellent computer literacy skills as all information is recorded on databases
- Able to work under pressure in a busy environment.
- Works well as part of a team; supportive of others and to supplement the Duty Controller
- Communicates effectively both written and oral
- Respond to issues quickly, positively in a fast paced and changing environment
- Experience of working in the security industry / Alarm Receiving Centre is essential
- Pass the exam to the required standard once training completed.

**We offer a range of benefits with this role such as**:

- Discount in all stores owned by JD Sports Fashion PLC
- Discounted Gym Membership
- A monthly colleague recognition award
- You also get discounts on EE contracts, Blackpool Pleasure Beach and much more.
- Competitive Salary plus a Night Shift Allowance.
- Excellent development opportunities to further your career.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

- Free parking
- Incremental Holiday Allowance
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme
- Personal development opportunities to learn and develop at work.

Thank you again for your time.

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