Operations & Content Manager
1 month ago
**Job Title**:Operations & Content Manager
**Location**:Manchester
**Salary**: £30 - £40K
**Job type**: Full Time, Remote role
Content 10x is a creative agency specializing in content repurposing. We work with businesses from around the world, repurposing their unique online content into different formats to help them reach new audiences and grow. We're an innovative agency with a great culture and a supportive CEO.
**The role**:
We currently have a vacancy for an Operations & Account Manager. In this role, you'll help us continue to deliver a world-class service to our clients and meet our ambitious plans to scale up and grow over the next few years. The role is full-time and remote. Our notional HQ is Manchester, UK, but our team are spread across multiple locations. We work remotely using Zoom, Slack, and ClickUp to collaborate and occasionally have in-person meet-ups.
To be considered for the role you'll need to be based in the UK, ideally in the North-West.
**Extra Info on the role**:
Reporting directly into the CEO and founder, you'll be responsible for the delivery of our service to our clients. This is a multi-faceted position that is ideally suited to a methodical, process-driven and hard-working individual, with excellent communication skills.
You should be a proactive leader who thrives as part of a small tight-knit team. You'll be highly motivated with a 'can-do' attitude and an energetic personality. This is a senior role, but requires a 'hands on' approach. Very strong attention to detail and the ability to multitask are also key.
The role involves client liaison, leading the content publishing team (2 people), and working closely with the creative and writing teams to ensure quality outputs at all times. You'll also have responsibility for maintaining our systems, processes and reporting.
In addition to client work you will oversee the publishing and distribution of our own content (podcast, blog, case studies, social media content, etc.) - supported by your team and working alongside the writing and creative teams.
- Manage client relationships and act as the key point of contact for clients
- Responsible for the client onboarding process - you will be great at understanding clients' needs and translating this back into accurate briefs for the wider team to work on
- Ongoing project management of all client work - supported by your team (who own their own clients)
- Overall management and responsibility for publishing content - using various publishing tools and platforms
- Review and quality control to ensure all content is of the highest quality and created to spec. This involves reviewing content (video, audio, graphics, copy etc).
- Maintain our project management system (ClickUp) and liaise with the rest of the team to ensure work is completed in-line with each service and project - you'll lead our daily team meeting on priorities and workload
- Reporting - responsible for operations management reporting. Presenting reports to the CEO and also the wider team at our monthly 'deep dive' review meetings
**About You**
- 5 years+ experience working in a marketing role; agency experience essential
- Demonstrable experience in project management
- Experience with managing client relationships
- Experience working with small and medium-sized B2B businesses
- Experience in managing a team
**Desired experience with the following tools**:
- ClickUp (or similar, e.g. Asana, Basecamp)
- WordPress - including working with themes like Thrive, Divi, Elementor, etc
- Social media scheduling tools - e.g. Buffer, Hootsuite, HubSpot, etc
- Descript (nice to have)
- Podcast hosting tools, e.g. Captivate, Buzzsprout (nice to have)
**In return, we will provide**:
- Work from anywhere policy
- Pension contributions
- 29 days holiday including birthday off work You also get an extra day's holiday for every year you stay with us.
- An extra ½ day off work every month for 'life admin'
- Option to participate in our healthcare and benefits program
- Team wellbeing program - various initiatives aimed at improving team wellbeing and mental health - something we take seriously
- We'll pay to send you to various conferences, events, and training days
Please click on the **APPLY** button to send your CV and Cover Letter for this role.
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