Bus Grant Claims Authoriser

**Details**:
**Reference number**:

- 277310**Salary**:

- £26,962**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DFT - Roads, Places and Environment Group (RPE) - Local**Type of role**:

- Finance
- Operational Delivery
- Quality**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- HastingsAbout the job

**Job summary**:
Can you build solid working relationships with internal and external stakeholders?

Have you got exceptional written and oral communication skills?

Do you want to actively contribute in the successful running of the U.K’s public transport?

If so, we’d love to hear from you

**Job description**:
This role is being offered to support the delivery of business-critical tasks for the Bus Service Operators Grant (BSOG), Covid Bus Service Support Grant (CBSSG) and Bus Recovery Grant (BRG).

This is a unique opportunity to ensure that the bus industry maintains its long-standing reputation and continues to run a sufficient level of services.

**Responsibilities include but are not limited to**:

- Manage the day-to-day payments to BSOG (£250m legacy grant), Covid recovery grants (BRG) - (£535m) and legacy matters of CBSSG circa £1.4 bn (Covid-19 Bus Service Support Grant This includes, supporting the team in the processing of claims. Completing checks to ensure that claims are processed accurately and arbitrating on more complex cases. Be conversant with current regulations by keeping up to date with changes as they develop.
- Deliver effective customer service internally and externally exploring options and adopting solutions to day-to-day problems with operator’s claims and in response to policy changes. Actively contribute to improve the ways in which we can work together in the team and the wider division. Communicate with the wider team effectively. Contribute to improving the overall wellbeing and motivation of the team. Praise, share and reward examples of good behaviour and outstanding work. Support any actions that may be required from the audit completed by Government Internal Audit Agency.
- Work with the Project and Programme Manager to provide monthly reporting on progress with payments to team leaders and senior managers. You will update and maintain a dashboard which records the amount of funding spent during the year, a risk register and associated mitigation actions, and a workplan of key milestones. You will support the digital lead in process improvements, input to the digital system, user testing and working effectively with developers.
- Manage queries from operators in the appropriate dedicated inbox. You will reply to standard queries from operators, direct more complex queries to relevant policy, finance, or operational colleagues for a reply, and maintain a Frequently Asked Questions (FAQ) document of the most common queries from operators.- You will be expected to support with training and other capacity building initiatives for the team and the overall bus division.

For further information, please see the attached the Role Profile.

**Person specification**:
**About you**:
We are looking for someone who has exceptional communication skills and can express themselves in a confident and concise manner with colleagues at all levels. You will represent the Agency in a professional and clear manner, ensuring key messages are delivered to both internal and external stakeholders in a timely manner.

You would be described as a diligent person, happy to concentrate on your work and do a thorough job even when under pressure. You are ready to react quickly and will be a focused and calm person who can get the job done regardless of the environment you are in.

You enjoy working in a fast-paced environment and supporting a team through a period of change to the way that the work is being done. You thrive on problem solving and can work through challenges methodically in order to identify solutions.

You enjoy building effective working relationships with stakeholders from all levels and with a range of colleagues in DfT. You excel in paying attention to the detail to ensure accuracy is achieved and errors are reduced.

You would like to gain experience in supporting a team with their well-being and new ways of working following the pandemic, which will include the need to be present in the Hastings office 40% of working time.

**Additional Information**:
A minimum of 40% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business, or carry out detached duty in another DfT workplace, will also count towards this level of attendance.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Delivering at Pace
- Changing and Improving

**Benefits**:

- Being