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Medical Receptionist

4 months ago

Mansfield, United Kingdom Churchside Medical Practice Full time

Churchside Medical Practice is a Doctors surgery based in the heart of Mansfield where we have been operating for over 20 years.

We have an established team and have an opportunity for someone seeking a rewarding role to join our surgery as a Medical Receptionist working on a fixed term contract to the end of November 2023, with the intention that this will become a permanent post.

The post requires you to work for 36 hours per week and this will involve some 7.30am starts and 6.30pm finishes across the week (not every day). Full flexibility is required to fit in with the needs of the surgery.

You must be patient facing and have some customer service experience, with the ability to defuse situations amicably when needed. You should be organised and methodical as well as be able to communicate clearly, especially with patients whose first language may not be English. You should be able to demonstrate strong IT skills, be able to multitask and use your initiative. You must be a team player.

Responsibilities (include but are not limited to):

- Greet and check-in patients in a friendly and professional manner*
- Schedule and confirm patient appointments
- Answer phone calls and respond to inquiries*
- Maintain patient records and update information as needed
- Assist with administrative tasks such as scanning documents*
- Ensure the waiting area is clean and organised

We are considering applicants from a variety of working backgrounds and therefore previous experience as a Medical Receptionist is not essential, however certain aspects of the role* outlined above must be able to be demonstrated.

As a Medical Receptionist you are required to deal with a high volume of incoming calls, scheduling patient appointments, dealing with patient requests and tasks from the Doctors, as well as helping to provide a patient focussed experience and helping the team to run efficiently. Previous experience of SystmOne would be advantageous but not essential as full training will be provided.

We offer a competitive package once trained, onsite parking, and the chance to work with a great team As a part of the NHS team you would also be eligible for an NHS Blue Light Card which entitles you to lots of discounts in stores/restaurants/holidays etc.

**Job Types**: Full-time, Temporary contract

**Salary**: From £10.42 per hour

Expected hours: 36 per week

**Benefits**:

- Free flu jabs
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you have any experience with SystmOne? (this is not essential as full training will be given)
- Are you fully flexible and able to do some shifts that require a 7.30am start or a 6.30pm finish?

**Experience**:

- Customer service: 1 year (preferred)
- MS Outlook: 1 year (preferred)
- Answering Telephone Calls: 1 year (preferred)

Work Location: In person

Application deadline: 18/03/2024
Reference ID: MR36FTERM