Room Service

2 weeks ago

London, United Kingdom Marriott Vacations Worldwide Full time

**Job Family**: Food and Beverage Services

Ensure total guest satisfaction with providing excellent level of service at all times. Follow management guidance and MVCI Standard Operating Procedures and London Standard Operating Procedures. Maintain a proper and accurate cashiering procedure.

Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait and product availability. Communicate additional meal requirements and special requests to the kitchen. Record transaction in SQUIRREL system at time of order. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

General Food and Beverage Services

Communicate daily specials, drinks and promotional activities to guests.

Be prepared to answer any questions about the menu in a direct concise way.

Practice of suggestive selling and aggressive hospitality.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Ensure that guests are satisfied by assisting with service, communicating with kitchen and by striving to speak to each guest.

Serve guests according to service standards.

Bring supplies from the store and re-stock the service area.

Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Prepare mise-en-place for all service periods.

Ensure that all side work is done on a daily basis.

Comply with 49 point Checklist.

Guest Relations

Address guests' service needs in a professional, positive, and timely manner.

Serve each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Thank guests with genuine appreciation.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED etc) to resolve issues, delight, and build trust.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Provide assistance to individuals (e.g., escorting them when requested, using words to explain actions).

Assist other associates to ensure proper coverage and prompt guest service.

Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Closing

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Beverage/Coffee Cart

Inspect the cleanliness and presentation all china, glass, and silver prior to use.

Cash/Bank Handling

Record transaction in our POS SQUIRREL at time of order.

Steps of Service

Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Answer questions on menu selections, and check with kitchen associates whenever additional clarification is necessary.

Communicate with the kitchen regarding the length of wait for food items, recooked orders, and product availability.

Assists Management

Communicate with guests, other associates, or departments to ensure guest needs are met.

Attend team meeting.

Communicate directly and/or through the use of a logbook to the next shift associate.

Present ideas, expectations and information in a concise, well-organized way.

Communication

Speak to guests and co-workers using clear, appropriate and professional language.

Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Demonstrates s

  • In Room Dining Supervisor

    6 days ago

    London, United Kingdom Bulgari Hotel London - In Room Dining Full time

    Reporting directly to the In Room Dining Manager and working with another supervisor, you will be responsible for In Room Dining department team to deliver an authentic experience complemented by the flawless service of your team. You will be pivotal to the success of our Food and Beverage offering. Our In Room Dining experience demands the expertise of...

  • In Room Dining Supervisor

    2 weeks ago

    London, United Kingdom Bulgari Hotel London - In Room Dining Full time

    Located in Knightsbridge on the edge of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the city and yet under a minute’s walk from such landmarks as the famous Harrods department store. Since opening in 2012, Bulgari has set new standards among the luxury hotels of the British capital. Elegant contemporary architecture and...

  • In Room Dining Order Taker

    1 week ago

    London, United Kingdom Bulgari Hotel London - In Room Dining Full time

    We are looking for an enthusiastic, talented and dedicated In Room Dining Order Taker to join our team here at the Bulgari Hotel London. **Job description** Reporting to the In Room Dining Manager, you will be providing service to the guests via telephone communication ensuring smooth and efficient service in handling all guest requests regarding In Room...

  • Room Service Attendant

    6 days ago

    London, United Kingdom Broadwick Soho Full time

    We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, at a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho. We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and...

  • Room Service Attendant

    3 days ago

    London, United Kingdom Broadwick Soho Full time

    We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, at a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho. We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking....

  • Room Service Attendant

    Found in: Jooble UK C2 - 1 day ago

    London, United Kingdom Broadwick Soho Full time

    We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, at a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho. We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking....

  • Room Service Attendant

    1 week ago

    London, United Kingdom Omni Facilities Management Full time

    Clean hotel rooms to required standards and by required deadlines. •Complete regular cleaning routines (the task of the day) as per training. •High and low Dusting and polishing of furniture. •Clean bathrooms, including vanity, sink, bath/shower, tiles/glass and walls. •Re-stock drinks in the mini-bar. •Languages: English – Beginner ...

  • Room Service Waiter/waitress

    2 days ago

    London, United Kingdom 47 Park Street, Grand Residences by Marriott Full time

    JOIN OUR TEAM: VACATIONS ARE FUN. WORK SHOULD BE, TOO. Exciting Room Server Opportunityat 47 Park Street, Grand Residences by Marriott. Part ofMarriott Vacations Worldwidedistinctive global brands, 47 Park Street, Grand Residences by Marriott is located in the heart of Mayfair and is Londonsfirst fractional ownership luxury property. We offer an...

  • Room Service Waiter/waitress

    Found in: Jooble UK C2 - 1 day ago

    London, United Kingdom 47 Park Street, Grand Residences by Marriott Full time

    JOIN OUR TEAM: VACATIONS ARE FUN. WORK SHOULD BE, TOO. Exciting Room Server Opportunityat 47 Park Street, Grand Residences by Marriott. Part ofMarriott Vacations Worldwidedistinctive global brands, 47 Park Street, Grand Residences by Marriott is located in the heart of Mayfair and is Londonsfirst fractional ownership luxury property. We offer an...

  • Room Attendant

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Hilton Full time

    A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner. This is a casual 0hour contract What will I be doing? As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent...

  • Event Operations and Room Service Supervisor

    2 days ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23024987 **Job Category** Food and Beverage & Culinary **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Event Operations and Room Service...

  • Waiter

    3 weeks ago

    London, United Kingdom The Sipping Room Full time

    Full-Time Waiters and Waiteress wanted for Drake & Morgan’s Bar & Restaurant, The Sipping Room If you love what you do, then we want to hear from you, as a role at Drake & Morgan could be the next step in your career development, and not just another job. All applicants should have outstanding product knowledge, attention to detail and ambition to...

  • Room Leader

    Found in: Talent UK C2 - 7 days ago

    London, United Kingdom Step Teachers Full time

    Step Teachers are seeking a qualified Room Leader to join their expanding independent nursery. The tight-knit team is eager to welcome a new Room Leader who excels in communication, fosters efficient collaboration, and fully embraces the nurturing nursery environment.Your role as a Room Leader:Supporting the development of children’s language and...

  • Room Attendant

    2 weeks ago

    London, United Kingdom Zedwell Full time

    We’re Criterion Hospitality, a fun, fast-growing hotel family in the beating heart of London. We are looking for a passionate, friendly & caring Room Attendants to join our Housekeeping Team. **Your duties will include**: - To service rooms allocated by the Housekeeper to the standards required by the Company - To carry out routine and periodic cleaning...

  • Host

    4 days ago

    London, United Kingdom The Sipping Room Full time

    Full time Host wanted for Drake & Morgan’s Bar & Restaurant, The Sipping Room If you love what you do, then we want to hear from you, as a role at Drake & Morgan could be the next step in your career development, and not just another job. As host you will be the first point of contact for all Drake and Morgan customers, face to face & by telephone. You...

  • Food Runner

    3 days ago

    London, United Kingdom The Sipping Room Full time

    Full Time Food Runner wanted for Drake & Morgan’s Bar & Restaurant, The Sipping Room If you love what you do, then we want to hear from you, as a role at Drake & Morgan could be the next step in your career development, and not just another job. Role responsibility include the following - Deliver food to tables - Check food for accuracy - Replenish food...

  • Fitting Room and Service Specialist

    3 weeks ago

    London, United Kingdom Victoria's Secret Full time

    The Fitting Room and Service Specialist is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting...

  • Room Attendant

    4 days ago

    London, United Kingdom Hotel Management Services (HMS) Full time

    Room Attendant/ Housekeeping We have a fantastic opportunity for an enthusiastic individuals to join our Housekeeping Teams of our reputable hotel company base in Marylebone, The salary of £11 - £12 is on offer depends on profile and experience. Main Duties - Clean and service bedrooms, maintaining a high standard of hygiene and cleanliness. - Ensure...

  • Room Attendant

    3 weeks ago

    London, United Kingdom Zedwell Full time

    We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you. With five hotels currently in our portfolio, all located in London’s bustling West End,...

  • Dentistry Room to Lease

    7 days ago

    London, United Kingdom nl clinic Full time

    We have a dental room to rent over a 2-5 year lease. The dental room is situated within a busy clinic offering Medical and laboratory services in the heart of north london. The clinic is 2 minutes walk from southgate tube station and a council car park is available within a very short distance. The dental room was constructed before the pandemic and has...